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CRM (HubSpot) Specialist
Pod
Manage and enhance HubSpot CRM to support sales, marketing and service growth.
9d ago
£60,000 - £70,000
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
London, England, United Kingdom
Hybrid
Company Size
500 Employees
Service Specialisms
Electric Vehicle Charging
Sustainable Energy Solutions
Installation Services
Maintenance Services
Smart Charging Solutions
Sector Specialisms
Residential
Commercial
Workplace
Built Environment
Role
What you would be doing
data quality
integrations
workflow automation
performance reporting
roadmap management
gdpr compliance
- Oversee data quality through cleansing, deduplication, enrichment, and governance
- Champion a culture of continuous learning and platform optimisation across the business.
- Manage integrations (native and custom) to ensure seamless data flow across systems
- Translate business requirements into scalable HubSpot solutions, workflows, and system configurations
- Coach teams on HubSpot functionality and adoption of new features.
- Define and maintain a HubSpot roadmap aligned with company growth and strategic goals
- Monitor new HubSpot releases, evaluating and implementing features that improve efficiency and adoption.
- Provide senior leadership with KPI, ROI, and system performance reporting.
- Lead discovery workshops with stakeholders to capture requirements and pain points
- Maintain up-to-date HubSpot documentation (architecture, workflows, data models)
- Monitor adoption metrics, proactively closing gaps in usage or reporting accuracy
- Act as the internal HubSpot owner, ensuring the platform supports all customer-facing teams across marketing, sales, service, and customer success
- Deliver structured UAT/SIT testing pre-rollout and monitor adoption post-launch
- Establish HubSpot usage guidelines and enforce best practice playbooks
- Identify opportunities to automate and streamline processes across the customer journey
- Ensure GDPR compliance and data management standards across the platform
- Translate technical solutions into clear, business-friendly communication for all stakeholders
- Build, optimise, and maintain workflows, automations, sequences, and reporting dashboards
- Act as the go-to HubSpot expert across sales, marketing, and operations teams
- Continuously improve lead management, pipeline visibility, and customer success handoffs.
- Deliver tailored training sessions, onboarding guides, and best-practice playbooks
What you bring
hubspot
hubspot certifications
crm adoption
data management
api integration
stakeholder management
- Proven experience implementing and scaling HubSpot in mid-market or enterprise environments
- Experience delivering training and driving CRM adoption
- Experience managing HubSpot integrations (native or API-based).
- HubSpot certifications (Solutions Architecture, Marketing Software, Sales Hub Implementation)
- Analytical mindset with ability to design and interpret dashboards and performance reports
- Experience embedding AI into HubSpot workflows (forecasting, QA, content generation)
- Deep HubSpot expertise (Sales Hub, Marketing Hub, Service Hub; Operations Hub a plus)
- Experience with HubSpot Operations Hub, advanced data sync, and custom workflows
- Strong stakeholder management and communication skills
- Change management or CRM adoption program experience.
- Data management expertise (imports, mapping, deduplication, cleansing, governance)
- Strong workflow automation and process design experience within HubSpot
- Familiarity with APIs or iPaaS tools (Zapier, Workato, Tray.io)
- Background in consultancy (requirements gathering, workshops, structured delivery)
- Pension scheme with a 4.5% matched contribution
- Flexible hybrid working model
- Salary Sacrifice EV Scheme and free Pod Point
- 25 days holiday (plus Bank Holidays)
- Employee Assistance Program
- Discounted Gym Memberships
- Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
- Family & friend discount scheme
- Cycle2Work Scheme
- Life insurance covering up to 4x your annual salary
- Very generous parental and family leave
- Work abroad for up to 20 days per year
- Free Mortgage Advice
- Eyecare scheme
- Virtual GP provided by HealthHero
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Interview process
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Company
Overview
Billions of miles powered
EV charging impact
The network has powered an extensive distance, showcasing significant contribution to electric vehicle usage.
250,000 chargers
Installed charging points
A vast network of chargers serves home, workplace, and public sites, indicating extensive infrastructure coverage.
£53m revenue
Annual financial performance
In 2024, the company achieved this revenue despite facing market challenges, highlighting resilience.
Every 42 seconds
Charge processing rate
Indicates the high frequency of transactions on its network, underscoring operational efficiency.
- Installed chargers before EVs went mainstream and has been pivotal in their adoption.
- Partners with top brands including BMW, Tesco, and Honda, showcasing industry-wide collaboration.
- Offers a range of solutions from domestic chargers to 350 kW rapid units and load-balancing arrays.
- Typical projects involve turnkey EV installations across homes, businesses, schools, and transport hubs, often leveraging public grants.
- Features a unique 'Media Charger' that also serves as an advertising platform.
- Under EDF ownership, shifting focus from hardware sales to subscription-based smart charging services.
- Innovation drives everything we do.
- We put people at the heart of our business.
- We take pride in being a high-performance team.
- We act with integrity, being transparent, fair and respectful.
- We embrace diversity, and foster an inclusive environment.
100K Charging Points
Electric Vehicle Infrastructure
Number of electric vehicle charging points installed across the network.
40% Reduction
Carbon Emissions
Committed to reducing carbon emissions by 40%.
2030
Net Zero Target
Target year for achieving net zero emissions.
- Investing in renewable energy solutions to further reduce environmental impact.
- Developing sustainable products and solutions to accelerate the transition to electric vehicles.
28% Leadership
Female representation in leadership roles
Reflects the company's current progress toward gender parity in executive positions.
2025 Gender Parity Goal
Target year for equal gender representation
Outlines the company's ambitious plan to achieve equal gender representation in leadership roles.
- Ensuring diversity is embedded in recruitment and career progression.
- Promoting inclusive work culture through employee networks and training.
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