Quality Assurance Specialist

Description

• Conduct quality audits.
• Identify quality issues and assist Contractors in improving their skills or in correcting re-occurring issues.
• Responsible for determining appropriate action for installation quality issues and ensures the scheduling of repairs or re-installation for 3 to 5 assigned workrooms.
• Perform virtual inspections, record quality issues, and plan processes to decrease Contractor deficiencies.
• Conduct on-site inspection appointments if issues are not able to be resolved using the virtual process.

Requirements

• Ability to use multiple software programs, computer workstations, iPhones, tablets, and peripheral equipment, knowledge of database, spreadsheet, and email.
• Valid driver’s license.
• Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments.
• Experience working with installers/crew leads during home installation projects.
• As a Quality Assurance Specialist, you must have a minimum of 2 years’ customer service experience, including customer service management.
• May travel up to 50% out of their local area.

Benefits

• Dental, Disability, Life, Medical and Vision Insurance
• PTO – Paid Time Off
• Holiday Pay
• 401K Company Match
• Phone allowance

Training + Development

Interview process

Visa Sponsorship

Security clearance