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IT Support Desk Technician
Rx Technology
24d ago
$50,000
Junior (1-3 years)
Full Time
San Antonio, TX
Office Full-Time
Company Size
136 Employees
Service Specialisms
Managed IT Services
Network Security
Computer Repair
VoIP Phone Systems
Data Backup and Disaster Recovery
Business Intelligence
Internet Failover
IT Consulting
Sector Specialisms
Education
Medical
Federal
Civic
Retail
Financial
Hospitality
Specialty
Role
What you would be doing
hardware management
monitor systems
troubleshoot issues
document solutions
software updates
customer communication
- Hardware Management: Assist in the setup, configuration, and maintenance of IT hardware.
- Monitor Systems: Regularly check system performance and address potential issues proactively.
- Respond to Helpdesk Tickets: Address helpdesk tickets in a timely and professional manner, ensuring customer satisfaction.
- Escalate Complex Issues: Identify and escalate tickets that require higher-level support to the appropriate team members or supervisor.
- Follow Procedures: Adhere to company helpdesk procedures and protocols.
- Sit or stand for 4-8 hours within a given day while conducting technology operations such as answering phone calls.
- Troubleshoot Technical Issues: Diagnose and resolve hardware and software issues for end-users.
- Software Updates: Assist in updating company software and provide necessary information to users about changes.
- Frequently lifts, transfers, or moves up to 50 lbs. of [list applicable items such as PC hardware or software, Tablet PCs, iPads, or computer printers] daily.
- Document Solutions: Create and maintain documentation for common issues and solutions.
- Training and Guidance: Help train new team members on basic helpdesk procedures and common issues.
- Customer Communication: Communicate effectively with users, keeping them informed of progress and solutions.
- May travel to attend RX Tech, events or to attend other business development activities.
What you bring
communication skills
problem solving
troubleshooting
associate degree
it/cs
experience
- Constant use of fingers and hands when handling peripheral devices, phone systems, office equipment, portable electronic devices and operating a computer or other office machinery, such as a ten-key number pad or calculator, copy machine, and computer printer.
- Exceptional verbal and written communication skills.
- Strong problem-solving and analytical skills.
- Basic understanding of computer hardware, software, and network troubleshooting.
- High School Diploma or equivalent; Associate degree in IT, Computer Science, or a related field preferred.
- 1+ years of experience in a technical support or customer service role.
- Average, ordinary visual acuity necessary to prepare or inspect documents or products, operate a computer or other office machinery.
- Ability to work well in a team environment.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
Founded in 1995
Company Anniversary
The firm was established in San Antonio, marking its beginning as a local IT shop.
Tens of millions
Annual Revenue
The company reports tens of millions in annual revenue, reflecting its steady profitability.
- It delivers comprehensive IT support: managed services, VoIP, backup/disaster recovery and consulting for diverse sectors.
- Its construction arm handles Division 27/28 work—fiber/copper cabling, structured network planning, and tenant fit‑outs.
- Security expertise spans physical and network domains, including surveillance systems, access control and HIPAA/PCI compliance.
- Clients range from municipal governments and schools to healthcare, hospitality, finance and specialty facilities.
- Privately owned and steadily profitable, it reports tens of millions in annual revenue and consistent growth.
- Projects often blend IT with physical infrastructure—like installing secure network cabling alongside surveillance in medical centers.
- A standout fact: the company handles both 'pipe' (fiber/copper) and 'fingertip' (end-user IT) technologies under one roof.
- Dedicated to enriching the world through a focus on sustainability, fostering innovation, and offering support to local communities.
- Formed a dedicated Sustainability Council to drive sustainability initiatives.
- Event teams must collect data on waste, energy, and water to ensure accountability ("what gets measured gets managed").
- Procurement guided by the principle of 'Refuse, Reduce, Reuse, Recycle,' including plant-based lanyards, digital catalogs, recycled carpets, and modular stands.
- Adopts a stakeholder partnership approach, expecting venues, suppliers, and exhibitors to align on net zero objectives.
- Travel strategy promotes airlines and hotels with credible net zero strategies, incentivizes public transport, and enables carbon offsets at registration.
- Uses events as platforms to raise industry-wide awareness of sustainability.
50% reduction target
Greenhouse Gas Emissions Target
Targeting a 50% reduction in greenhouse gas emissions by 2030, with an ultimate goal of achieving net zero by 2040.
60% reduction
Scope 1 & 2 Emissions
Achieved a 60% reduction in Scope 1 and 2 greenhouse gas emissions since 2018.
89% data submission
Energy and Waste Tracking
89% of events submitted energy and/or waste data in 2024, reflecting strong progress in sustainability reporting.
24% NZCE venues
Sustainable Event Venues
24% of events held at venues aligned with the Net Zero Carbon Events standard in 2024.
- Signed Net Zero Carbon Events pledge in 2021; established internal Sustainability Council.
- Published Net Zero Roadmap (Feb 29 2024) with five action areas: energy; production & waste; food & food waste; freight & logistics; travel.
- Initiatives include digital directories (replacing paper), plant-based lanyards (70% lower emissions), sugarcane-powered venues, recycled materials in booths, and logistics support for public transport usage.
- Committed to publish biennial public updates and rollout of sustainability scorecard and carbon dashboard in 2025.
- Committed to creating an inclusive work environment for all people (website statement).
- No further public data on specific DEI goals, gender ratios or outcomes available on website or LinkedIn.
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