Desktop Technician

Description

• Test, refurbish, warranty, decommission, and recycle endpoints or IT equipment that is received back from the field
• Manage 3rd party vendor communications to ensure warranty repairs or replacements are handled in a timely manner
• Provision hardware equipment for associates such as laptops, desktops, cell phones, desk phones, tablets, and other items as
• Complete device checks to ensure all outgoing devices have required software and security tools installed per standard operating
• Perform tasks during the weekly maintenance window(s) as identified
• Ensure IT asset inventory logging is updated for all deployments and returns
• Complete intake and processing of all mail directed to IT Services
• Document all progress for each support request or project assigned
• Assist with recurring tasks related to day-to-day operations of all IT Systems
• Manage equipment reclaim process from field locations and ensure all IT assets are returned within a timely manner
• Participate in projects related to Information Technology as identified
• Manage onsite IT inventory levels and replenishment
• Provide remote support to associates as identified to aid IT Services’ projects, rollouts, or objectives
• Maintain IT office space cleanliness and organization of IT closet stock
• Provide input and complete action items related to continuous improvement to inventory management and endpoint lifecycle
• Effectively prioritize and manage ticket requests via a ticketing system
• Provide exceptional customer service to colleagues via phone, email, and in-person
• Provide input and assistance with standard image updates, needs, and issues where applicable
• Provide in-person support to associates that visit the IT office for assistance or onboarding associates as identified by IT management

Requirements

• Ability to document routine resolutions and identify trends

Benefits

• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.

Training + Development

Interview process

Visa Sponsorship

Security clearance