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Housekeeping Manager

Highgate

Highgate is a global investment and hospitality management firm focused on creating value in real estate.

Oversee housekeeping staff, maintain cleanliness standards, and ensure guest satisfaction.

9d ago

Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)

Full Time

Deptford, NJ

Onsite

Company Size

2,000 Employees

Service Specialisms

Hospitality

Real Estate Investment

Asset Management

Property Development

Hotel Management

Investment Management

Sector Specialisms

No specialisms available

Role

What you would be doing

room inspections

turn management

inventory management

key control

guest services

training

Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
Manage and organize large turn days (including group check-ins or check-outs).
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
Attend all hotel required meetings and trainings.
Assist in maintaining and controlling all housekeeping equipment.
Ensure overall guest satisfaction.
Review Housekeeping log book and Guest Request log on a daily basis.
Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Ensure guest privacy and security through correctly following Highgate Hotel procedures.
Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
Maintain key control system for house keys.
Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's.
Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Ensure that large guestroom turns are managed efficiently.
Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
Use the telephone and computer system for reporting and verifying room status.
Participate in M.O.D. coverage as required.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
Properly store, secure and issue supplies as needed to meet business demands.
Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Ensure consistency with departmental opening and closing procedures.
Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.
Develop employee morale and ensure training of Housekeeping personnel.
Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Must maintain constant communication with Guest Services.
Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Monitor out-of-order, out-of-service, discrepant and show rooms.
Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
Carry a pager at all times.
Monitor all V.I.P.'s, special guests and requests.
Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.
Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Ensure participation within department for monthly Highgate Hotel team meeting.
Conduct pre-shift meetings for room attendants and housemen.
Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.

What you bring

analytical

multitasking

problem solving

microsoft office