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Infrastructure Support Specialist (228)
Environmental And Safety Solutions, Inc.
Provide on-site IT support for local infrastructure, services, and end-users, with a focus on executive and VIP support.
20d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Contractor
Reston, VA
Office Full-Time
Company Size
23 Employees
Service Specialisms
Environmental Services
Safety Consulting
Hazardous Waste Management
Regulatory Compliance
Training Services
Site Assessments
Sector Specialisms
Aerospace
Automotive
Healthcare
Manufacturing
Packaging
Petro-chemical
Public Utility
Pulp & Paper
Role
What you would be doing
incident management
end-user support
network troubleshooting
asset tracking
documentation
metrics monitoring
- Follow established IS&T standards, processes, and service level expectations.
- Execute incident and service request tasks, including hardware moves, adds, and changes.
- Provide timely and effective end-user support for hardware, software, operating systems, mobile devices, video conferencing, and other collaboration technologies (e.g., Microsoft Teams, Skype for Business, Surface Hub).
- Travel as needed to support regional offices or project job sites.
- Maintain detailed documentation for support activities and infrastructure components.
- Troubleshoot and resolve basic LAN/WLAN, Active Directory, DHCP, DNS, file and print services issues (including Follow Me Print).
- Assist with asset tracking and configuration management in ServiceNow.
- Monitor, report, and improve user satisfaction and service delivery metrics.
- Provide technical setup and on-site support for meetings, events, and conferences.
- Deliver exceptional support to executives and VIP users, ensuring minimal disruption to operations.
What you bring
it support
servicenow
networking
troubleshooting
bachelor’s
certification
- Minimum 1 year of experience providing hands-on IT support for end users in a professional environment.
- Minimum 1 year of experience with ticketing systems such as ServiceNow.
- Must be eligible to work in the U.S. without sponsorship.
- Minimum 1 year supporting executives or VIP users.
- Working knowledge of basic networking concepts (TCP/IP, DHCP, DNS, etc.).
- Ability to work independently and prioritize multiple requests in a fast-paced environment.
- Bachelor’s degree in Computer Science, Information Technology, or a related field - OR - Minimum 7 years of relevant IT experience in lieu of a degree.
- Familiarity with video conferencing and collaboration systems (Teams, Skype, Zoom, Surface Hub).
- Strong troubleshooting skills for desktops, laptops, mobile devices, and peripherals (printers, scanners, monitors, etc.).
- Strong communication and customer service skills.
- A+ Certification or similar IT credential is a plus.
- Ability to lift and move equipment up to 50 lbs.
- This is a full-time, on-site position; remote work is not available.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- company may conduct background checks as part of the hiring process.
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Company
Overview
Since 2002
Year Established
The company was founded in Cincinnati, marking the beginning of its journey from a local compliance firm to a national EHS consultancy.
$10M Revenue
Company Size
Reflecting steady growth, the company annually generates around $10 million in revenue.
Decades of Expertise
Industry Knowledge
The leadership team brings decades of experience in environmental health and safety to guide client strategies.
- Evolved from a local compliance firm into a national EHS consultancy.
- Built on a deep background in chemical manufacturing and engineering.
- Projects include OSHA/EPA compliance audits, industrial hygiene, air and water permitting, and geologic risk assessments.
- Services are tailored to provide custom safety and environmental programs for each client’s operations.
- Clients span Fortune 500 companies to small businesses across sectors like chemical, construction, utilities, and manufacturing.
- The company’s financials reflect steady growth, reporting annual revenue around $10 million.
- Leadership includes seasoned professionals with decades of EHS expertise guiding project delivery and client strategy.
- Standout fact: it’s a certified MBE and Black-owned firm, leveraging that status to serve both large and community-based clients.
- Integrity and transparency in every action
- Customer satisfaction through excellence in service
- Continuous improvement through innovation and teamwork
- Commitment to safety and environmental stewardship
- Fostering a respectful and collaborative work environment
2050 Target
Net Zero Emissions Goal
Aiming to achieve net zero emissions by 2050, reflecting a commitment to long-term environmental protection.
- Commitment to reducing environmental impact through eco-friendly solutions
- Sustainable business practices with a focus on long-term environmental protection
- Implementing energy-efficient technologies and reducing waste in operations
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