Night Audit (Part Time)

Description

• Comply with all company policies and procedures.
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
• Check with manager/supervisor before leaving work area for any reason.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Ensure maintenance problems are promptly reported through proper channels.
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
• Participate in task forces and committees as requested.
• Attend department meetings as scheduled.
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

Requirements

• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.
• Consistently professional attitude and behavior with effective listening and communication skills.
• Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.
• Ability to understand and provide friendly guest service.
• One to two years of customer contact experience.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.
• Ability to satisfy the legal requirements for employment within the jurisdiction.
• Attention to details with good organizational and efficient time management skills.
• High school education or equivalent experience.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Ability to operate a computer, calculator, phone and other office equipment.
• Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

Benefits

• Wellness programs for mental, physical, and financial wellness
• Competitive Salary
• Education and professional development
• Medical, Dental, Vision health insurance
• Paid Time Off
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Hotel and travel discounts
• Generous retirement/401k benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance