Technical Customer Support Professional at Trimble Inc. in Chennai, Tamil Nadu, India | Kablio

Role

Description

case management

customer advocacy

onsite coordination

remote troubleshooting

product expertise

client communication

Receive client inquiries via phone, chat, systems or email and follow defined processes for managing support cases through resolution, within agreed SLA timescales
Adhere to support tracking/classifying and service-level enforcement processes.
Function with a high level of customer centricity and act as an advocate for the customer.
Coordinate on-site service with Field Technicians and customers via email and/or phone calls and ensure timely scheduling for satisfactory delivery of service.
Receive phone calls from Installers onsite and provide remote troubleshooting to assist the Installer with successful install or service.
Develop and build expert knowledge on Trimble UFS products, tools and solutions including known limitations and workarounds that can be effectively utilized to solve reported problems.
Maintain regular client communication through case resolution.
Partner with the different groups (Operations, Field Service, and engineering and product management) to resolve customer issues.
Manage support cases through effective troubleshooting and escalation as necessary in order to meet or exceed client expectations.

Requirements

associate degree

1-3 yrs

oracle db

unix/linux

salesforce

trimble

Excellent communication skills (verbal and written communication) Self-motivated, with a proven ability to learn quickly, multi-task and work well as part of a team
Professional and proactive communication
One to three years’ experience in technical support or customer service with an emphasis on networking, database and or desktop support is desired
Minimum requirement of Associate Degree or BA / BS in Computer related fields, or equivalent technical support experience.
Able to perform with minimal supervision.
Basic understanding of Oracle Database & Unix/Linux
Experience with Microsoft Word and Excel and Google Suite of products Experience using Salesforce.com is desired
Trimble Geospatial
Excellent organizational, time management and follow up skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.

Inclusion & Diversity

30%

Female Representation

Percentage of employees globally who are female.

35%

Diverse Hiring

Percentage of new hires in the US in 2022 that were BIPOC.

327 Internship Diversity

Number of interns hired globally in 2023, with over half being women or people of color.

$880K

DEI Philanthropy

Invested in diversity, equity, and inclusion-related initiatives since 2021, toward a $1 million goal by 2025.

Female representation increased by 2.5 percentage points since 2019.

Articles

Trimble Careers — sales engineering & presales roles advice

Experiences with Trimble Business Center (grading & paving)

Rant on Trimble repair costs and right-to-repair issues

Critique of SketchUp subscription model under Trimble

Trimble hiring software developer (June 2024)

Role

Description

case management

customer advocacy

onsite coordination

remote troubleshooting

product expertise

client communication

Receive client inquiries via phone, chat, systems or email and follow defined processes for managing support cases through resolution, within agreed SLA timescales
Adhere to support tracking/classifying and service-level enforcement processes.
Function with a high level of customer centricity and act as an advocate for the customer.
Coordinate on-site service with Field Technicians and customers via email and/or phone calls and ensure timely scheduling for satisfactory delivery of service.
Receive phone calls from Installers onsite and provide remote troubleshooting to assist the Installer with successful install or service.
Develop and build expert knowledge on Trimble UFS products, tools and solutions including known limitations and workarounds that can be effectively utilized to solve reported problems.
Maintain regular client communication through case resolution.
Partner with the different groups (Operations, Field Service, and engineering and product management) to resolve customer issues.
Manage support cases through effective troubleshooting and escalation as necessary in order to meet or exceed client expectations.

Requirements

associate degree

1-3 yrs

oracle db

unix/linux

salesforce

trimble

Excellent communication skills (verbal and written communication) Self-motivated, with a proven ability to learn quickly, multi-task and work well as part of a team
Professional and proactive communication
One to three years’ experience in technical support or customer service with an emphasis on networking, database and or desktop support is desired
Minimum requirement of Associate Degree or BA / BS in Computer related fields, or equivalent technical support experience.
Able to perform with minimal supervision.
Basic understanding of Oracle Database & Unix/Linux
Experience with Microsoft Word and Excel and Google Suite of products Experience using Salesforce.com is desired
Trimble Geospatial
Excellent organizational, time management and follow up skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.