Client Relationship Manager

Description

• Be that Trusted Advisor who can help the customer to solve business problems through our services and products
• Collaborate extensively and actively engage with the Strategic Account managers (as applicable and relevant), subject matter experts, advisory sales and account managers in different teams to support opportunities and projects as required.
• Track account revenue, margin and sales performance and oversee contract management for assigned accounts, including securing contract renewals
• Support the account segmentation analysis with the line manager, categorising the accounts within the area into Growth, Strategic, or Nurture accounts.
• Achieving growth and hitting sales targets
• Regularly analyse and report to line manager the expected sales performance within a period, based on sales pipeline, individual win rates, market trends, forecasts and competitor activity captured in Salesforce.
• Be accountable for the accuracy and quality of the opportunity and account data input into Salesforce as the single source of sales truth to ensure confidence in the performance reporting and sales forecasts.
• Support line manager to routinely review and identify the clients within the sales territory that represent the greatest opportunity relative to cost to serve.
• Develop and maintain account plans for the assigned accounts, that optimise the margin performance & growth potential for the segment, sales territory, and the global LR business across different LR product and service solutions.
• Identify opportunities to grow through both introducing new products and services and focusing on closing the sale And you need to drive account profitability.
• Develop a thorough understanding of products and service offerings to better upsell and cross-sell to customers
• Act as the main point of contact for the assigned accounts and work closely with the relevant service delivery teams and key stakeholders to ensure the client relationship is always managed effectively.

Requirements

• Strong commercial awareness.
• Strong solution selling skills.
• Significant experience in the Sales or Account management fields, preferably in Marine & Offshore environment with an in depth understanding of sales and client care principles.
• Strong ability to forecast and develop account plan, and communicate effectively with others across the organisation with great commercial acumen
• Ability to utilise available technologies to maintain, analyse, and track this data. The data can then be used to predict sales trends and customer behaviours, to boost performance and increase sales.
• Thorough understanding of the shipping market and marine environment to manage commercial focus and find new business opportunities.
• Ability to communicate effectively at different levels within organisations and to influence successfully and openly at all levels – both inside our organisation and outside in the business.
• Be able to use Salesforce or other software to manage accounts confidently
• Strong analytical and quantitative skills that can turn data into insights that power sales.
• Strong negotiating skills and knowledge of negotiation techniques and tactics to influence and persuade where necessary
• Strong collaboration skills to work with teams across the organisation, with cross-functional teams as well as internal teams of departments

Benefits

• Flexible approach to adjust role as the position develops.

Training + Development

Interview process

Visa Sponsorship

Security clearance