Guest Services Host

Description

• Selling centre gift cards and reconciling cash at the end of the day
• To always maintain personal hygiene standards
• Ensure KPI's are delivered and met
• Directing customers to required stores within the centre
• Responsible for cash float
• Responding to both written and verbal enquiries from customers
• Transferring telephone calls to Management staff if required
• Support: Online chat or telephone service for urgent support in a crisis
• Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs
• Maintain professional grooming standards
• Answer incoming calls and provide appropriate information
• Adhering to data protection protocols GDPR
• Reporting and logging maintenance jobs
• Maintaining stock levels of centre leaflets and signage
• Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction

Requirements

• Excellent attention to detail
• Ability to work in a fast-paced team with the ability to remain calm under pressure
• The ability to work on own initiative and take full responsibility for the role
• High attention to detail
• Excellent written and verbal communication skills in English
• The ability to effectively prioritize your workload and build relationships
• An ability to work under pressure
• The ability to follow processes/instructions
• Able to work both independently and as part of a team
• Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis
• Outstanding Communication skills both internal and external
• An ability to quickly adapt to a very busy operational environment
• A reliable and flexible approach to work

Benefits

• Mental Health support and Life Event Counseling
• Access Perks at Work, our innovative employee app where you can find:
• Get Fit Programme
• Perks: discounts, gift cards, cashback, and exclusive offers
• Financial and legal support
• Upsell LDO gift card to our guests visiting the centre
• Mobility Scooters and wheelchairs hire operation
• Health and Safety checks
• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Drop It services operation
• Cycle to work scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance