Manager Labor Relations
Keolis Commuter Services
Manage labor relations, grievances, discipline and arbitration in rail industry.
22 days ago ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Boston, MA
Onsite
Company Size
5,000 Employees
Service Specialisms
Transportation Services
Public Transit Operations
Fleet Management
Customer Experience
Sustainability Solutions
Project Management
Operations Management
Sector Specialisms
Public Transportation
Commuter Rail
Alternative Fuel
Renewable Diesel
Sustainable Transportation
Multi-Modal Solutions
Bus Transportation
Community Shuttles
Role
What you would be doing
policy review
stakeholder liaison
report generation
database management
grievance investigation
training support
- Lead investigations, interpret policy, review employee and organizational trends, and monitor laws and regulations while collaborating with stakeholders.
- Function as a conduit between the field management team and the Labor Relations team.
- Create reports and presentation documents as required for various stakeholders.
- Maintains databases of discipline, grievance, and arbitration records, including reviews to ensure all documentation is complete and accurate.
- Assists the Labor Relations team in the development and presentation of Labor Relations training.
- Participates in the performance evaluation processes.
- Assists in the timely gathering, collecting, preparation and maintaining of records/documents required in the administration of the local Collective Bargaining Agreements, including discipline, grievance, and arbitration processes.
- Investigate and document union grievances and other contractual matters through the grievance process.
- Conduct administrative disciplinary investigations by researching possible violations, preparing, and executing charge letters as necessary, negotiating settlement agreements with organization representatives and performing disciplinary hearings as the Charging Officer as necessary.
- Overseas and monitors department correspondence, providing weekly updates to LR managers regarding upcoming deadlines and meetings.
- Administrative duties, including upkeep of employee records, meeting minutes, etc.
- Collaborate with the Labor Relations team in the development and review of policies and procedures.
- Assists in the gathering, collecting, and preparation of records/documents required for Massachusetts Commission Against Discrimination (MCAD) matters.
- Respond to record and document requests from various stakeholders.
What you bring
5+ years
labor relations
railroad
microsoft office
bachelor's
problem solving
- Skilled in building relationships with both union representatives and internal stakeholders.
- Demonstrated Employee Relations Skills.
- Familiarity with rail union agreements (e.g., SMART-TD, BLET, IAM, IBEW, BMWED, TCU) strongly preferred.
- Commitment to understanding the Railway Labor Act and staying current on relevant labor laws and disciplinary procedures.
- Exceptional organizational and time-management skills.
- Must be capable of carefully monitoring working conditions to ensure legal compliance.
- Successful work experience in Labor Relations, ideally within the Railroad industry.
- Deep understanding of the Railway Labor Act, including major dispute and minor dispute resolution frameworks.
- 5+ years of experience in labor relations within the rail industry or a heavily unionized transportation environment.
- Strong working knowledge of LR functions and procedures, e.g., discipline processes, grievances, negotiations, training, and development.
- Think critically, with problem-solving and decision-making experience.
- Demonstrated experience handling disciplinary hearings, grievance procedures, and RLA-based arbitration, negotiation and mediation processes.
- Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. I must pass a physical examination.
- Ability to manage high-pressure, contentious situations with professionalism and objectivity.
- Demonstrates composure and confidentiality required to manage all Labor Relations functions.
- Bachelor’s degree in labor relations, Industrial Relations, Human Resources, or related field (JD or advanced degree preferred).
- Proficient in Microsoft Office Suite.
- Exceptional written and oral communication, especially in documenting hearing records and preparing arbitration briefs.
- Possesses strength of character, ethics, commitment, reliability, and ability to work in a challenging environment.
- Outstanding communication, both written and oral, and demonstrable people skills.
- Strong knowledge of FRA workplace and safety regulations.
- Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
- EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- employment contingent upon passing a pre‑employment drug and alcohol screen and a favorable background check.
Company
Overview
- operates as a leading provider of public transportation solutions, focusing on the North American market.
- specializes in delivering safe, efficient, and customer-centric rail and bus services.
- manages major transit systems, such as the Massachusetts Bay Transportation Authority (MBTA) in Boston.
- has decades of experience, becoming a trusted partner for municipalities offering urban to regional services.
- focuses on innovative technology to ensure services are reliable and future-ready.
- has a strong track record of improving operational efficiencies while enhancing the customer experience with smart mobility solutions.
- emphasizes collaboration with local authorities to meet the evolving needs of commuters.
- Commitment to safety and service
- Innovation and continuous improvement
- Respect and integrity in all our interactions
- Collaboration and teamwork to drive success
- Accountability and responsibility in all actions
2050
Net Zero Emissions
Target year to achieve Net Zero carbon emissions across operations.
- Committed to reducing environmental impact across all operations.
- Investing in eco-friendly technologies such as electric buses and hybrid vehicles.
- Energy efficiency initiatives are central to operations, including reducing greenhouse gas emissions in transportation services.
- Focus on sustainable mobility solutions to enhance eco-friendly transportation networks.
- Focus on building an inclusive workplace where diversity is celebrated.
- Gender-related statistics and workforce diversity are tracked and analyzed.
- Efforts to ensure equal opportunities for all employees, with attention to gender parity.
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