Description

We are seeking a Facilities Compliance Manager for the Business Services directorate at National Highways. The role is responsible for ensuring that service delivery complies with contracts across an allocated area, optimising performance of core facilities management services while maintaining a safe and secure environment. It will be performed on a hybrid basis, requiring a minimum of two days per week in the Exeter office.

Key duties include maintaining health and safety checks and assessments, using monitoring systems to report on the performance, compliance and quality of outsourced services, and managing property and building incidents to ensure timely resolution. The manager will also procure additional items or services in line with contractual or approved procurement routes and contribute to discrete facilities management projects.

National Highways manages and improves England’s motorways and major A roads, supporting safer, smoother journeys for customers. Business Services underpins the strategic road network by delivering procurement, finance, HR, IT and strategic planning functions that enable efficient operation, timely project delivery and stakeholder satisfaction.

• Ensure service delivery compliance with contracts across core facilities management services.
• Maintain health and safety checks and drive improvements to reduce risk.
• Monitor and report performance, compliance and quality of outsourced services using systems.
• Manage and resolve property and building incidents, escalating when necessary.
• Procure additional items or services in line with contract terms or approved procurement routes.
• Contribute to delivery of discrete facilities management projects.

Requirements

Ideal candidates will have a relevant qualification such as BIFM or comparable experience, a solid understanding of facilities management best practices, and commercial contract management skills, with NEC3 experience viewed favourably. A strong grasp of health and safety and business continuity, together with project management experience and qualifications such as APM, is also required.

All offers are subject to pre‑employment checks, including right‑to‑work verification, references, DBS, social media review, driving licence (if required), fit‑to‑work questionnaire and medical assessment, as well as any necessary qualification or professional membership verification. The advert may be closed before its expiry date.

• Hold a relevant facilities management qualification (e.g., BIFM) or equivalent experience.
• Demonstrate knowledge of industry best practices and health & safety standards.
• Possess commercial contract management skills, preferably NEC3 experience.
• Have project management experience and relevant qualification (e.g., APM).
• Subject to right‑to‑work, reference, DBS, social media, driving licence and medical checks.

Benefits

The organisation promotes a culture of safety, ownership, passion, teamwork and integrity, offering flexible working arrangements, including hybrid and part‑time options. Employees are encouraged to develop their careers, feel connected and included, and contribute to a sustainable working approach.

The total reward package includes a basic salary, performance‑related bonus potential, a contributory pension with up to 10 % employer contribution, and 26‑31 days of annual leave plus bank holidays. Additional benefits comprise flexible hours, life assurance of four times salary, 24/7 health and wellbeing support, a cycle‑to‑work scheme, extensive career development opportunities, family‑friendly parental leave, a discount platform, financial wellbeing programme and paid volunteer leave.

• Work hybrid with at least two days per week in the Exeter office.
• Receive a salary at the lower end of the pay scale for external candidates.
• Benefit from a contributory pension scheme with up to 10% employer contribution.
• Entitled to 26–31 days annual leave plus bank holidays, with flexible working options.
• Receive life assurance equal to four times annual salary and comprehensive wellbeing support.
• Access a cycle‑to‑work scheme, career development programmes, and family‑friendly parental leave.
• Eligible for a discount platform, financial wellbeing programme, and paid volunteer leave.

Training + Development

Interview process

Visa Sponsorship

Security clearance