Customer Service Representative

Description

• Handle high‑volume inbound customer service calls.
• Respond to email inquiries promptly.
• Escalate unresolved customer issues to the appropriate department.
• Keep accurate records of customer information and scheduled appointments.
• Actively promote additional services or products when appropriate.

Requirements

Candidates should have a high school diploma or GED, at least one year of customer‑service experience in the plumbing, HVAC, or electrical trades, and be fluent in English. They must pass background and drug screening, be proficient with Microsoft applications, and be able to sit for long periods and work evenings or weekends when needed.

• Prior experience using ServiceTitan is preferred.
• Must be able to pass background and drug screening.
• Proficient with Microsoft Office applications.
• Ability to sit for extended periods.
• Availability to work evenings and weekends as required.

Benefits

Compensation includes $17 per hour plus weekly bonuses, along with vacation and holiday pay. Employees receive health, vision, and dental plans, a 401(k) with up to 30 % company match, life insurance, short‑ and long‑term disability, and access to special programs such as FSA, EPA, legal services, and identity theft protection.

The role offers continuous professional training, a dynamic collaborative environment, coached career growth, and employee engagement and recognition programs.

Training + Development

Interview process

Visa Sponsorship

Security clearance