Savings Solutions Support Lead at Paragon Banking Group Plc in Solihull, England, United Kingdom | Kablio

Role

Description

performance monitoring

security management

release management

incident escalation

alerting

risk management

Oversee the day-to-day operations, stability, performance, and security of Savings’ applications, leading proactive improvements to support and monitoring processes.
Work closely with the Delivery Manager, Product Owner, Technical Leads, and third-party providers to align resources, releases, and service goals as part of a “one team” approach.
Balance customer impact, risk, and value in decision-making, working with the Risk team to meet frameworks and prioritising the backlog for resilient, efficient delivery.
Act as the key escalation point for incidents and problems, restoring service quickly, driving thorough root-cause analysis, and ensuring stakeholders are kept informed to prevent repeat issues.
Mature support processes and documentation, ensure effective monitoring and alerting, and use service metrics and trends to drive targeted improvements.

Requirements

low code

it applications

financial services

mobile

critical thinking

collaboration

Critical thinking and structured technical problem-solving, using data and trends to identify root causes, resolve issues, and deliver sustainable improvements
Strong collaboration and communication skills, building effective partnerships across IT, business teams, and third-party providers to drive operational excellence.
Technical and leadership expertise in supporting and managing IT applications, especially within financial services and mobile environments, ensuring robust and secure operations. (low code platform experience preferred)

Benefits

Volunteering Day: Contribute to causes you care about with one volunteering day per year
Pension Plan: We contribute up to 10% of your annual salary towards your pension
Generous Holiday Allowance: Starting from 25 days and climbing to 30, you alsoget to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
Profit Related Pay: We share some of our annual profit with our eligible employees
Life Assurance and Personal Accident Cover
Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

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Company

Overview

1985-founded

Year Established

Operates since 1985 as National Home Loans Corporation.

FTSE 250-listed

Market Ranking

A fully integrated specialist bank listed on the FTSE 250.

£15B in loans

Managed Assets

Manages over £15 billion in loans across its lending segments.

£1.3B revenue

Annual Revenue

Reported over £1.3 billion in revenue in 2024.

Operates through two main segments: mortgage lending (primarily buy‑to‑let) and commercial lending including motor, development, SME and structured finance.
Has built a strong pipeline in buy‑to‑let and property development finance, recently driving notable loan growth.
Notable for limited motor finance exposure amidst broader sector risks, highlighting its prudent risk management.
Strong digital push with initiatives like the Spring savings app and enhanced buy‑to‑let mortgage platforms.

Culture + Values

To work together to ensure good outcomes for all our customers
To maintain the highest standards and deliver our products and services with care and accuracy
To be honest and open in everything we do
To ensure we have fun while achieving success!
To drive the business forward with determination and to do so with effort and enthusiasm
To identify and create new business opportunities and apply creative and effective solutions to problems
To work in harmony and collectively towards the delivery of our overall objective
To treat people as individuals and listen to their views

Environment + Sustainability

48% emissions reduction

Operational Emissions Reduction

Committed to reducing operational market-based emissions by 48% compared to the 2019 baseline by 2024.

95% renewable electricity

Renewable Energy Usage

95% of electricity is sourced from renewable sources, significantly reducing the carbon footprint of operations.

53.4% green lending

Sustainable Mortgage Lending

53.4% of new mortgage lending in 2024 was allocated to EPC-rated A–C properties, promoting energy efficiency.

£300M green funding

Green Homes Initiative Funding

Increased funding to £300 million in 2024 to support green initiatives, fostering sustainable living and energy efficiency.

Joined Bankers for Net Zero and committed to be net zero across operational footprint by 2030.
SME division funds green assets including solar panels, wind turbines, EV charging, heat pumps, and energy storage.
Issued £150 million Tier 2 Green Bond in March 2021 to finance EPC A–B residential real estate.
No environmental prosecutions or fines to date.

Inclusion & Diversity

40% Female

Senior Management Target

Aiming for 40% female representation in senior roles by 2025, up from 35% in 2022.

5% Minority

Senior Management Diversity

Targeting at least 5% representation from ethnic minority backgrounds in senior roles by 2027.

Established EDI Network in 2020 to support diverse talent and build inclusive workforce
Signed Race at Work Charter principles including board-level commitment and ethnicity data capture
Accredited Disability Confident employer: inclusive recruitment, interview, adjustments and support
Launched cross-company mentoring via 30% Club; founding member of Progress Together for socio‑economic diversity
Published annual Gender Pay Gap Report; no indication of unequal pay in similar roles, but men in higher-paid roles highlighted
Annual data collection on age, gender, ethnicity, sexual orientation, religion and disability to monitor diversity progress

Articles

Role

Description

performance monitoring

security management

release management

incident escalation

alerting

risk management

Oversee the day-to-day operations, stability, performance, and security of Savings’ applications, leading proactive improvements to support and monitoring processes.
Work closely with the Delivery Manager, Product Owner, Technical Leads, and third-party providers to align resources, releases, and service goals as part of a “one team” approach.
Balance customer impact, risk, and value in decision-making, working with the Risk team to meet frameworks and prioritising the backlog for resilient, efficient delivery.
Act as the key escalation point for incidents and problems, restoring service quickly, driving thorough root-cause analysis, and ensuring stakeholders are kept informed to prevent repeat issues.
Mature support processes and documentation, ensure effective monitoring and alerting, and use service metrics and trends to drive targeted improvements.

Requirements

low code

it applications

financial services

mobile

critical thinking

collaboration

Critical thinking and structured technical problem-solving, using data and trends to identify root causes, resolve issues, and deliver sustainable improvements
Strong collaboration and communication skills, building effective partnerships across IT, business teams, and third-party providers to drive operational excellence.
Technical and leadership expertise in supporting and managing IT applications, especially within financial services and mobile environments, ensuring robust and secure operations. (low code platform experience preferred)

Benefits

Volunteering Day: Contribute to causes you care about with one volunteering day per year
Pension Plan: We contribute up to 10% of your annual salary towards your pension
Generous Holiday Allowance: Starting from 25 days and climbing to 30, you alsoget to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
Profit Related Pay: We share some of our annual profit with our eligible employees
Life Assurance and Personal Accident Cover
Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

1985-founded

Year Established

Operates since 1985 as National Home Loans Corporation.

FTSE 250-listed

Market Ranking

A fully integrated specialist bank listed on the FTSE 250.

£15B in loans

Managed Assets

Manages over £15 billion in loans across its lending segments.

£1.3B revenue

Annual Revenue

Reported over £1.3 billion in revenue in 2024.

Operates through two main segments: mortgage lending (primarily buy‑to‑let) and commercial lending including motor, development, SME and structured finance.
Has built a strong pipeline in buy‑to‑let and property development finance, recently driving notable loan growth.
Notable for limited motor finance exposure amidst broader sector risks, highlighting its prudent risk management.
Strong digital push with initiatives like the Spring savings app and enhanced buy‑to‑let mortgage platforms.

Culture + Values

To work together to ensure good outcomes for all our customers
To maintain the highest standards and deliver our products and services with care and accuracy
To be honest and open in everything we do
To ensure we have fun while achieving success!
To drive the business forward with determination and to do so with effort and enthusiasm
To identify and create new business opportunities and apply creative and effective solutions to problems
To work in harmony and collectively towards the delivery of our overall objective
To treat people as individuals and listen to their views

Environment + Sustainability

48% emissions reduction

Operational Emissions Reduction

Committed to reducing operational market-based emissions by 48% compared to the 2019 baseline by 2024.

95% renewable electricity

Renewable Energy Usage

95% of electricity is sourced from renewable sources, significantly reducing the carbon footprint of operations.

53.4% green lending

Sustainable Mortgage Lending

53.4% of new mortgage lending in 2024 was allocated to EPC-rated A–C properties, promoting energy efficiency.

£300M green funding

Green Homes Initiative Funding

Increased funding to £300 million in 2024 to support green initiatives, fostering sustainable living and energy efficiency.

Joined Bankers for Net Zero and committed to be net zero across operational footprint by 2030.
SME division funds green assets including solar panels, wind turbines, EV charging, heat pumps, and energy storage.
Issued £150 million Tier 2 Green Bond in March 2021 to finance EPC A–B residential real estate.
No environmental prosecutions or fines to date.

Inclusion & Diversity

40% Female

Senior Management Target

Aiming for 40% female representation in senior roles by 2025, up from 35% in 2022.

5% Minority

Senior Management Diversity

Targeting at least 5% representation from ethnic minority backgrounds in senior roles by 2027.

Established EDI Network in 2020 to support diverse talent and build inclusive workforce
Signed Race at Work Charter principles including board-level commitment and ethnicity data capture
Accredited Disability Confident employer: inclusive recruitment, interview, adjustments and support
Launched cross-company mentoring via 30% Club; founding member of Progress Together for socio‑economic diversity
Published annual Gender Pay Gap Report; no indication of unequal pay in similar roles, but men in higher-paid roles highlighted
Annual data collection on age, gender, ethnicity, sexual orientation, religion and disability to monitor diversity progress

Articles