MEP Technical Support Associate , HVAC, Plumbing, Electrical
Budderfly
Technical support for MEP systems, troubleshooting installations remotely.
18 days ago ago
$65,000 - $75,000
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Shelton, CT
Field
Company Size
200 Employees
Service Specialisms
Energy Management
Sustainability Solutions
Building Automation
Energy Efficiency
Smart Building Technology
Data Analytics
Sector Specialisms
Restaurants
Fitness Centers
Manufacturing
Retail
Education
Convenience Stores
Commercial
Energy-Intensive Businesses
Role
What you would be doing
quality assurance
troubleshooting
issue logging
system expertise
customer communication
remote support
- Ensure consistent installation quality across contractors, crews, customers, and site types through compliance with Budderfly standards and SOP's and adherence to industry standards and building codes.
- Maintain flexible hours to accommodate the varying schedules of contractor installation crews (including weekend and late-night work).
- Perform technical diagnoses and troubleshooting of installation-related escalations to bring forth resolution and inform future installations, while being both customer and contractor-facing.
- Maintain a consistent and thorough log of all issues, properly escalating unresolved issues to the appropriate internal teams, while communicating with customers and contractors cordially throughout.
- Develop and maintain a thorough understanding of the entire installation process including all technical aspects, and the use of Budderfly applications, systems, and processes, similar to that of an "expert installer" (including work orders, survey tools, network connectivity, etc.).
- Communicate with customers and contractors through various channels including phone, email, and chat applications.
- Support multiple on-site installation crews remotely and simultaneously, at any stage of the installation process.
What you bring
hvac/r
microsoft office
high school
5+ years
osha
customer service
- Experience in the QSR, Casual Dining, and Hospitality industry.
- High School Diploma and industry-specific certification.
- Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs.
- Superior critical thinking, problem-solving / troubleshooting, organization, communication, and time management skills
- Knowledge of building codes, industry best practices, and OSHA safety regulations.
- Exceptional skill in relationship building and conflict resolution with impeccable customer service.
- 5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity.
- 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services.
- Attentive to detail and demonstrated ability to work independently and multitask in a fast-paced environment.
- Travel nationwide (up to 10% on average) for team and/or contractor trainings.
- Career advancement opportunities in a fast-growing, supportive company environment
- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
- Competitive pay
- Opportunity to work as part of a team that values its members and works together to achieve positive change.
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Interview process
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Security clearanceInformation not given or found
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Company
Overview
- Specializes in optimizing energy usage for commercial and industrial buildings
- Helps clients reduce energy costs through advanced technology and data-driven solutions
- Provides a comprehensive energy efficiency platform by modernizing energy systems
- Employs innovative solutions integrating IoT, machine learning, and real-time analytics
- Delivers large-scale energy efficiency retrofits to meet sustainability and cost-saving goals
- Focuses on transforming energy systems in commercial and industrial sectors
- Offers effective solutions for large, energy-intensive operations like factories and offices
- Ensures seamless integration of energy efficiency into existing infrastructure with minimal disruption
- Passion
- Dedication
- Creativity
- Break down silos
- Investing in innovation
- Focus and drive to reach net-zero
- Long-term partnership mindset
- Diversity drives our culture
219,100 metric tons
Customer Emissions Reduced
Reduced customer emissions by over 219,100 metric tons in 2024, equivalent to preventing emissions from driving approximately 560 million miles.
$200M
Annual Revenue from Environmental Investments
Projected to generate nearly $200 million in annual recurring revenue in 2024 through environmental investments and sustainability initiatives.
560 million miles
Carbon Emissions Prevented
Equivalent emissions prevented from driving over 560 million miles in 2024 through reduced customer emissions.
$500M
Commitment to Energy and Water Projects
Committed to financing up to $500 million in energy, water, and renewable energy projects through 10-year contracts.
- Targeting net-zero through Energy-as-a-Service model
- Over $80 million invested in facility upgrades
- 19% average annual carbon savings
- Energy consumption reductions up to 40% per site via high-efficiency equipment
- 72% increase in energy under management across nearly 7,000 sites in 2024
- Managing 6,500+ locations and reducing emissions across U.S. franchises
- Deploying on-site solar, batteries, LED lighting, smart controls, water conservation tech
- Diversity drives our culture
- No clear gender ratio or DEI numerical stats found in public sources
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