Our water, our future.
Head of Customer Experience Lead people. Lead change. Shape how our communities experience water services. Shape the future of customer engagement by influencing processes, policies, and innovation in a values-driven environment.
The opportunity This senior leadership role shapes how customer experience is designed and delivered across Wellington Water during a period of significant change, including the transition to Tiaki Wai. You will lead teams at the heart of operations and embed customer-led ways of working that deliver consistent, high-quality outcomes in a complex, regulated environment.
Our water, our future. Wellington Water is a Council Controlled Organisation (CCO) that manages the water infrastructure assets on behalf of Wellington, Hutt, Upper Hutt and Porirua city councils, South Wairarapa District Council, and Greater Wellington Regional Council, from source to sea. This includes all three waters - water supply, stormwater and wastewater. We supply water, plan, investigate, design, project manage and maintain pipes, reservoirs and pump stations in the region. We are passionate about water conservation, efficiency and providing the best level of service for ratepayers in the Wellington region. Want to work with us? People work at Wellington Water because they want to make a difference. If you want to help deliver great outcomes to the community and influence the health, environment and wellbeing of the region, then our fast-paced company wants to hear from you! We’re always on the lookout for great engineers, planners, operators and business folk with a passion and interest in the environment and the water industry. In our fun, family friendly and flexible working environment, you will thrive if you value collaboration, hard work and delivering results. If this sounds like you, then register your interest in working for us today at https://careers.wellingtonwater.co.nz/ and hear what’s it’s like to work at Wellington Water from the people who work here.