Develop and execute revenue recovery strategies that balance cost, risk, and customer experience; manage vendor readiness during system transitions and new asset onboarding.
Drive operational efficiency and cost management, reducing leakage and rework while optimizing contract performance and vendor relationships.
Provide leadership and team development, including coaching, performance management, and building a high-performing team aligned with strategic goals.
Lead end-to-end revenue operations across invoicing, collections, enforcement, and court processes, ensuring compliance with concession deed Key Performance Indicators (KPIs) and seamless hand-offs between teams and vendors.
Act as business owner for revenue platform upgrades, defining requirements, acceptance criteria, and ensuring smooth cutovers with no revenue leakage.
Oversee commercial performance and reporting, including dashboards, variance analysis, and risk heatmaps for internal and external stakeholders.
Requirements
vendor management
high-volume transactions
project management
problem solving
7+ years
leadership
Demonstrated success managing outsourced vendor teams and significant budgets.
Experience handling high-volume customer transactions across digital and assisted channels
Exceptional communication and relationship-building abilities to influence stakeholders and thrive in complex, dynamic environments.
Project management expertise, including managing complex initiatives with consultants, vendors, and cross-functional teams.
Analytical mindset with strong business analysis, problem-solving skills, and the ability to turn insights into action.
7+ years experience leading high-volume, transaction-heavy operations, in tolling or a similar industry (preferred).
Inspirational leadership skills with a track record of building strong teams, developing talent, and driving results in fast-paced environments.
Benefits
A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
Health and wellbeing support-access to Headspace, Ginger, wellness facilities, and more.
A competitive salary and comprehensive benefits package including medical, dental, life, STD and LTD insurance and retirement plan.
Social activities, community give-back programs and paid volunteer days.
Learning and development opportunities to support your career interests.
16 weeks paid parental leave (regardless of gender or carer status).
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
1996
Year Founded
Established in 1996, the company has a long-standing history in transportation infrastructure.
Focuses on creating and managing urban transportation networks.
Specializes in toll roads, including bridges and tunnels that form part of the backbone of cities.
Operates across key urban markets in Australia and North America, with major assets in Melbourne, Sydney, and the United States.
Typical projects include road expansions, new toll roads, and the integration of technology to improve traffic management.
Assets are vital for reducing congestion and improving the flow of traffic in growing urban areas.
Known for innovative financing and infrastructure management in the transportation sector.
Strategic partnerships, including public-private collaborations, enhance project delivery and sustainability.
Notable projects include CityLink and WestConnex in Australia, pivotal to the region's transport infrastructure.
Culture + Values
Start with our customer
Show up with an open mind
Solve it together
Set the standard
Respect: Appreciate different views and approaches; Listen and suspend judgement; Respond to the needs of others; Value everyone's safety; Contribute to trust, responsibility and inclusiveness
Environment + Sustainability
50% Reduction
GHG Emissions Target
Targets 50% reduction in Scope 1 and 2 GHG emissions by 2030.
60% Renewable
Energy Usage
Over 60% of energy comes from renewable sources since 2022.
400K tCO₂e
Emissions Impact
Mandatory ratings have reduced project emissions by 400,000 metric tons of CO2 equivalent.
35% Renewable
Supplier Energy
Over 35% of the energy used by major suppliers comes from renewable sources.
Committed to achieving net-zero greenhouse gas emissions (Scope 1, 2, and 3) by 2050.
Installed on-site solar PV and electrified fleet assets (e.g., electric truck-mounted attenuator).
LED lighting and ventilation upgrades delivering significant annual energy savings.
Engaged 32 of the top-100 suppliers on GHG reporting.
Inclusion & Diversity
Since 2015
Employer of Choice Citation
Held WGEA Employer of Choice citation continuously since 2015.
800+ Participants
Belonging Events in FY24
Over 800 employees participated inFY24 Belonging events such as International Women’s Day and IDERD.
81-88%
Employee Satisfaction
Employee survey FY24 showed 81% feel belonging, 86% agree equal opportunities for all backgrounds, and 88% value all types of diversity.
Offer gender-neutral parental leave with paid super on unpaid leave.
Flexible working framework includes hybrid options and no distinction between primary/secondary carers.
Holder of WGEA Employer of Choice citation since 2015; Equileap top-10 Australia & top-20 global for gender equality (No. 1 in 2024 & 2025).
Pride@TU network launched; Wear It Purple Day saw over 200 attendees.
Reconciliation Action Plan: RAP network of 30+ employees; First Nations Program Manager role established.