Senior Manager Revenue Services

Description

• Develop and execute revenue recovery strategies that balance cost, risk, and customer experience; manage vendor readiness during system transitions and new asset onboarding.
• Drive operational efficiency and cost management, reducing leakage and rework while optimizing contract performance and vendor relationships.
• Provide leadership and team development, including coaching, performance management, and building a high-performing team aligned with strategic goals.
• Lead end-to-end revenue operations across invoicing, collections, enforcement, and court processes, ensuring compliance with concession deed Key Performance Indicators (KPIs) and seamless hand-offs between teams and vendors.
• Act as business owner for revenue platform upgrades, defining requirements, acceptance criteria, and ensuring smooth cutovers with no revenue leakage.
• Oversee commercial performance and reporting, including dashboards, variance analysis, and risk heatmaps for internal and external stakeholders.

Requirements

• Demonstrated success managing outsourced vendor teams and significant budgets.
• Experience handling high-volume customer transactions across digital and assisted channels
• Exceptional communication and relationship-building abilities to influence stakeholders and thrive in complex, dynamic environments.
• Project management expertise, including managing complex initiatives with consultants, vendors, and cross-functional teams.
• Analytical mindset with strong business analysis, problem-solving skills, and the ability to turn insights into action.
• 7+ years experience leading high-volume, transaction-heavy operations, in tolling or a similar industry (preferred).
• Inspirational leadership skills with a track record of building strong teams, developing talent, and driving results in fast-paced environments.

Benefits

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
• Health and wellbeing support-access to Headspace, Ginger, wellness facilities, and more.
• A competitive salary and comprehensive benefits package including medical, dental, life, STD and LTD insurance and retirement plan.
• Social activities, community give-back programs and paid volunteer days.
• Learning and development opportunities to support your career interests.
• 16 weeks paid parental leave (regardless of gender or carer status).

Training + Development

Interview process

Visa Sponsorship

Security clearance