Field Service Engineer
Vix Technology
installation
commissioning
fault detection
fault repair
kpi management
customer support
- Correspondence with customer on maintenance and fault issues
- Ensure compliance of planned maintenance programme
- Maintain and update documentation accurately
- Liaise with local team and with Configuration Engineers
- Working in a pressurised environment, meeting tight deadlines
- Attend periodic progress meetings alongside other Vix staff
- Installation and commissioning of on-vehicle and on-street equipment
- Comply with Health and Safety Standards
- Rectify system, on-street hardware and on-vehicle hardware faults within SLAs
- Identify system faults through electrical testing procedures and with Vix software monitoring tools
- Maintain and drive to improve KPI performance
- Ensure customer satisfaction
- Working on Real Time Information systems
gprs
nvq
field engineer
customer service
networking
first aid
Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Engineer. With a presence in over 200 city and regional transport authorities worldwide, Vix has been at the forefront of transforming fare collection for more than 35 years. At Vix, we are committed to solving problems and delivering innovative solutions that are revolutionizing the world of public transit.
Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.No recruitment agencies, please! We won't accept any introductions.
We're on the hunt for an engaged and motivated Field Engineer to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer /company SLA and KPI targets and contractual obligations are fully achieved.This role will suit someone with the experience and capabilities listed, ideally located in the broader South-East region in order to provide service geographically from Hampshire, Sussex, Dorset, Brighton & Hove, Portsmouth and the Isle of Wight, and other regional locations as required. A company vehicle will be provided however it is imperative you are located within the SE region to be considered.
We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK. This position will be located in the United Kingdom.
- Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service
- Knowledge of Quality Systems and procedures
- Proven experience in a similar environment
- Experience of GPRS communications
- Proven experience as a field-based engineer, time-served electrical engineer or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
- Good organisational and time management skills
- NVQ or similar in electrical engineering Or Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair
- Experience and/or accreditation as part of The HEA, including Emergency First Aid at Work training and any HERS Found level accreditation
- NVQ Level 2
- Ability to work independently to deliver and maintain high standards when unsupervised
- Working with IT systems with knowledge of applications and basic networking
- Proven electrical knowledge to diagnose faults
- Ability to identify best engineering working practices
- Good customer relationship skills
- Level 4 Diploma (or similar) in Vehicle Diagnostics
- Group Life Assurance
- Income Protection Scheme
- Private Healthcare
- Eyecare and Spectacle Vouchers
- Cycle to Work Scheme
- Employee Assistance Programme
- Electric Car Benefit Scheme
- only uk citizens/residents with indefinite leave to remain are eligible; no visa sponsorship.
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Early 2000s
Year Established
The company was established at the beginning of the 21st century.
- The company specializes in innovative fare collection solutions, enabling cities and transport authorities to deliver seamless, digital payment experiences.
- With a focus on integrated and scalable systems, the company offers solutions tailored to both public and private transport sectors.
- The company's projects typically involve implementing contactless payment systems for buses, trains, and ferries, enhancing efficiency for millions of passengers.
- Their systems support a wide variety of transport modes across multiple countries, ensuring reliability and operational flexibility.
- Cutting-edge technology ensures secure, real-time transactions, improving efficiency in urban mobility.
- Creating positive impacts for the communities in which we operate.
- Embracing technology as a catalyst for change and delivering innovative solutions.
- Focusing on customer success at the core of everything we do.
- Operating with integrity, transparency, and accountability.
- Valuing collaboration, teamwork, and mutual respect.
2050 Target
Net Zero Emissions
The company aims to achieve net zero emissions by 2050, aligning with global sustainability goals.
- Committed to reducing environmental impact.
- Focuses on creating sustainable transit solutions.
- Aid in achieving sustainability goals.
- This organization is dedicated to fostering an inclusive workplace and values diverse perspectives.
- Clear goals have been set to increase the representation of women in leadership roles.
- Employee resource groups are supported, ensuring a fair and respectful working environment.
