Director of Technology (Hudson Yards Experiences)
Related Companies
Lead tech strategy, operations, and data initiatives for high‑volume guest experiences
12 days ago ago
$165,000 - $185,000
Expert & Leadership (13+ years)
Full Time
New York, NY
Office Full-Time
Company Size
3,000 Employees
Service Specialisms
Real estate development
Affordable housing development
Mixed‑use development
Property management
Residential leasing
Commercial office development
Retail development
Hospitality development
Sector Specialisms
Real Estate Development
Operating Portfolio Management
Affordable Housing
Workforce Housing
Role
What you would be doing
it operations
data integration
vendor management
budget management
team leadership
strategic advising
- Oversee day-to-day IT operations across high-volume attractions, ensuring system uptime, reliability, and exceptional guest experiences.
- Support the design and implementation of integrated data and technology frameworks, translating analytics insights into scalable solutions that improve operations, enhance decision-making, and elevate customer experience.
- Build and maintain strong relationships with cross-functional leaders, vendors, and partners to ensure technology solutions and investments deliver measurable business value and support organizational goals.
- Develop and enforce data quality measures to ensure the accuracy, reliability, and consistency of insights.
- Identify inefficiencies and implement best practices that improve scalability, efficiency, and cost savings.
- Champion the adoption of modern toolsto improve efficiency and reduce costs.
- Oversee technology-enabled improvements in business processes, including customer engagement, retail operations, and vendor management.
- Lead initiatives for the business while being mindful of our company IT standards and best practices with data integration, and analytics.
- Foster a collaborative, results-driven culture that emphasizes innovation, accountability, and continuous improvement.
- Lead, mentor, and inspire a multidisciplinary team of technology and data professionals in a lean, operational environment.
- Manage technology budgets, procurement, and vendor relationships to deliver cost-effective, innovative, and value-driven solutions.
- Provide strategic direction for enterprise applications and infrastructure, maintaining a holistic view of how technology supports both front-of-house and back-office operations.
- Advise senior leadership on technology strategy, ensuring initiatives and investments align with organizational priorities, business goals, and guest experience objectives.
What you bring
data analytics
cloud-native
it strategy
change management
bachelor's
10+ yrs
- Demonstrated success in leading high-performing teams, managing complex datasets, and developing innovative business solutions.
- Strategic business partner mindset with broad technology fluency.
- Strong executive presence and ability to partner with senior leaders to align technology investments with organizational priorities and customer experience goals.
- Forward-looking leader with ability to anticipate trends and drive innovation.
- Onsite - 5 days a week and flexbility for after hours where needed
- Skilled negotiator and consensus builder. Comfortable influencing without direct authority.
- Proven success in high-volume, guest-facing sectors such as hospitality, attractions, entertainment, retail, or related industries is strongly preferred.
- Strong understanding of industry business processes and technology applications
- High emotional intelligence (EQ) and empathy in working with diverse teams.
- 10+ years of progressive leadership experience with proven impact in technology strategy, application management, data analytics, and business operations.
- Strong collaborator and influencer, able to bridge technical and business perspectives.
- Excellent communication skills with ability to convey technical concepts to business leaders and stakeholders.
- Deep expertise in data analysis, process improvement, and market research methodologies.
- Bachelor’s degree in Information Technology, Business, or related field (Master’s preferred).
- Skilled in organizational change management and driving adoption of new solutions.
- Broad understanding of IT strategy, enterprise applications, cloud-native solutions, and business systems, with the ability to guide subject matter experts.
- Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
- Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
- Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
- Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
- Edge i s the highest outdoor sky deck in the Western Hemisphere, with a one-of-a-kind design. It’s suspended in mid-air, giving guests the feeling of floating in the sky with 360 degree views they can’t get anywhere else.
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Interview process
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Company
Overview
1972
Year Founded
The company was established in 1972 and has since become a global leader in real estate development and management.
- Specializes in high-profile mixed-use developments that blend residential, commercial, and retail spaces.
- Notable projects include the Hudson Yards development in New York City, one of the largest private real estate developments in U.S. history.
- Combines a forward-thinking approach with a deep understanding of market dynamics and consumer needs.
- Portfolio spans across various sectors, with a focus on creating vibrant urban spaces that bring communities together.
- Has a significant presence in major U.S. cities, with a growing footprint internationally.
- Known for innovative design, sustainability efforts, and commitment to shaping the future of cities.
- Integrity, innovation, and excellence guide our approach.
- Our people are our most important asset.
- We are committed to creating value through our commitment to quality, sustainable design, and innovation.
- We foster a culture of collaboration and teamwork to achieve excellence.
- We empower our employees by providing opportunities for growth and leadership.
2050 Target
Net Zero Carbon Emissions
Committed to achieving net zero across all operations.
- Committed to sustainability with a robust environmental strategy.
- Sustainability goals include energy-efficient buildings, green infrastructure, and sustainable urban development.
- Incorporates sustainability throughout development phases: design, construction, and operation.
- Committed to reducing energy consumption and waste across all properties.
- We are committed to fostering an inclusive culture where all employees are valued and respected.
- Related Companies has set measurable goals to increase the representation of women and minorities in leadership roles.
- We strive to promote equal opportunities in hiring, retention, and career advancement for all employees.
- We have programs in place to ensure the professional development of women and underrepresented groups in the workplace.
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