Desktop Support Technician
Vision Technologies
Provides tier 2/3 desktop, laptop, printer, and video‑conference support for users.
9 days ago ago
$45,000 - $50,000
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Durham, NC
Onsite
Company Size
750 Employees
Service Specialisms
Engineering
Technical Services
Project Management
Consulting
Design
Sector Specialisms
Commercial
Federal
State
Local
Educational
Security
Audio-Visual Systems
Wireless
Role
What you would be doing
workstation setup
hardware install
video conferencing
troubleshooting
asset management
ticket updates
- Schedules repairs, installs and configures workstations with approved image and additional software as approved/required.
- May need to install third party vendor hardware to support user equipment functionality.
- May be required periodically to work outside of scheduled work hours.
- Follows approved standard operating procedures and meets all service level agreements
- Provide a hands-on customer service approach.
- Installs after-market hardware to support user equipment functionality as needed.
- Sets up, initiates, and shutdowns video conferences between two or more sites.
- Troubleshoot computers, peripherals and telephone equipment.
- Moves IT systems and peripherals for office relocations.
- May be required to work at alternate locations.
- Maintains and submits updates to asset management for all equipment maintained
- Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD. Computers can be connected to a production network, isolated lab network, or stand-alone. Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop / laptop / virtual workstation systems as well as support of local and network printers.
- Updates the ticket tracking system as required
- Relies on instructions and pre-established guidelines to perform the functions of the job.
What you bring
ms office
windows
linux
mdt imaging
video conferencing
2+ years
- Proficient in use of MS Office products (e.g., Word, Excel) and operating systems (Windows, Linux, Unix, iOS, Android).
- 2+ years’ experience in a production networked environment supporting MDT imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7 and Windows 10 workstations, network and locally attached printers / plotters.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiarity with Video Conference systems setup and preparation is desirable.
- Demonstrate familiarity with Video Conference systems setup and preparation is desirable.
- Experience with the customer’s installed product base is preferred.
- Organized and self-motivated.
- Productive working independently or as part of a team.
- Must enjoy working with end users and must work well with other IT team members and department managers.
- Good verbal and written communications skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must obtain a public trust security clearance.
People also searched
IT Admin Jobs in Durham United StatesTechnical Coordinator Jobs in Durham United StatesTechnical Admin Jobs in Durham United StatesService Technician Jobs in Durham United StatesIT Support Jobs in Durham United StatesSystems Administrator Jobs in Durham United StatesIT Admin Jobs in Chapel Hill United StatesTechnical Coordinator Jobs in Chapel Hill United States
Company
Overview
2000 Founded
Year Established
The company began its journey in May 2000, starting above a garage and growing into a nationally recognized systems integrator.
20 Years
Company Legacy
Over two decades, the company has expanded its expertise, delivering innovative technology solutions across industries.
$1B Revenue
Cumulative Revenue
The company has achieved significant milestones, accumulating a cumulative revenue of over $1 billion.
25 States & 3 Continents
Geographic Reach
The company operates across the United States and internationally, serving clients in a wide range of locations.
- Originated as a small cabling firm blossomed into a full AV, security, wireless, and IT-services powerhouse.
- Delivers large-scale network, data center, and security projects across commercial, federal, and enterprise clients.
- Implements audio-visual and collaboration systems, DAS, access control, video surveillance, and structured cabling.
- Operates under a patented Integrated Technology Delivery methodology, emphasizing efficiency and modernization.
- Secured major federal contracts including GSA MAS, Navy SeaPort‑NxG, and DLA NISS, supporting government infrastructure.
- Headquartered in Glen Burnie, MD, operating nationally.
- Innovation through Collaboration
- Customer-Centric Approach
- Agility and Flexibility
- Continuous Improvement
- Excellence in Execution
- Commitment to Integrity
Net zero by 2030
Carbon Emissions Target
The company is aiming to achieve net zero carbon emissions globally by the year 2030.
- Committed to minimizing environmental footprint.
- Active measures to reduce energy consumption and waste generation across operations.
- Focus on energy-efficient technologies and green solutions in client projects.
- Encourages employees to contribute ideas and perspectives in a workplace that fosters inclusion and diversity.
- Initiatives focus on increasing female representation in leadership roles.
- Tracks and reports gender-related metrics to ensure equitable opportunities across all levels.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio