Desktop Support Technician

Description

• Schedules repairs, installs and configures workstations with approved image and additional software as approved/required.
• May need to install third party vendor hardware to support user equipment functionality.
• May be required periodically to work outside of scheduled work hours.
• Follows approved standard operating procedures and meets all service level agreements
• Provide a hands-on customer service approach.
• Installs after-market hardware to support user equipment functionality as needed.
• Sets up, initiates, and shutdowns video conferences between two or more sites.
• Troubleshoot computers, peripherals and telephone equipment.
• Moves IT systems and peripherals for office relocations.
• May be required to work at alternate locations.
• Maintains and submits updates to asset management for all equipment maintained
• Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD. Computers can be connected to a production network, isolated lab network, or stand-alone. Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop / laptop / virtual workstation systems as well as support of local and network printers.
• Updates the ticket tracking system as required
• Relies on instructions and pre-established guidelines to perform the functions of the job.

Requirements

• Proficient in use of MS Office products (e.g., Word, Excel) and operating systems (Windows, Linux, Unix, iOS, Android).
• 2+ years’ experience in a production networked environment supporting MDT imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7 and Windows 10 workstations, network and locally attached printers / plotters.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiarity with Video Conference systems setup and preparation is desirable.
• Demonstrate familiarity with Video Conference systems setup and preparation is desirable.
• Experience with the customer’s installed product base is preferred.
• Organized and self-motivated.
• Productive working independently or as part of a team.
• Must enjoy working with end users and must work well with other IT team members and department managers.
• Good verbal and written communications skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance