Community Manager
Thrive Communities
Manage all aspects of property operations, residents, staff, finances and community building.
23 days ago ago
$34 - $36
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Lynnwood, WA
Onsite
Company Size
427 Employees
Service Specialisms
Property Management
Pre-Development
Lease‑Ups
Stabilized Asset Management
Renovations
Marketing & Branding
Community Engagement
Sector Specialisms
Pre-Development
Lease-Ups
Stabilized
Renovations
Role
What you would be doing
rent collection
maintenance coordination
market reporting
vendor management
lease compliance
budget assistance
- Responsible for office opening on schedule, condition of office and model apartments.
- Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions. Welcomes and shows property to prospective new residents. Also, handles incoming phone calls from prospective new residents and completes appropriate paperwork.
- Completes month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.
- Conducts on-going training with office staff; e.g., marketing activities, leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis. Provides leadership, coaching, recognition and works towards building strong professional working relationships amongst the team.
- Hires, trains, empowers, motivates, supervises, disciplines (including appropriate documentation) and terminates all on-site staff, as needed and under the advice and approval of leadership and Human Resources, in order to achieve other operational of assigned property. This includes new employee orientation, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
- Ensures all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made immediately and reported in the appropriate systems.
- Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
- Monitors all maintenance activities.
- Oversees or delegates to the Maintenance Supervisor all vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
- Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.
- Updates make-ready board indicating vacancy status on a daily basis. Coordinates with maintenance staff to ensure timely recondition of apartments after move-out.
- Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.
- Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment.
- Conduct all business in accordance with Company policies and procedures.
- Reports all liability and property incidents to Regional Manager and other appropriate Home Office departments immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed.
- Assist in the formulation of budgets.
- Is responsible for inspections with residents of move-in/move-outs.
- Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
- Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines.
- Responsible for staying within the established budget guidelines.
- Reviews all notices to vacate to determine the cause of the move-out.
- Prepare for audits and complete annual reporting.
- Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
- Performs duties under pressure and meets multiple and competing deadlines.
- Attends scheduled corporate management meetings, usually held on a quarterly basis.
- Community Manager completes any pertinent safety checklists with maintenance staff. Insures property has a monthly safety meeting.
- Ensures that lease files are current, complete, and in compliance with MFTE, Section 8 or other applicable affordable program requirements.
What you bring
microsoft office
yardi crm
cam
3+ years
supervisory
problem solving
- High School Diploma or equivalent preferred
- Strong time management, organizational and prioritization skills.
- Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.
- Respects and understands diverse cultural and socio-economic backgrounds.
- Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs
- Proficient in Microsoft Word, Outlook and Excel.
- Cocaine Metabolites
- Strong attention on resident retention.
- Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
- Certified Apartment Manager (CAM) preferred
- Become familiar with and responsible for all Thrive and any property specific policies on Water Intrusion, AMG (apparent mold growth) or other health or building safety programs.
- 6+ months supervisory experience, with demonstrated, strong leadership skills
- Works as part of a team, delegates effectively, as well as works independently.
- Constant need to type, write, & grasp (working at a computer and answering phones)
- Opiates including Codeine and Morphine
- Maintains positive customer service attitude.
- Must be able to work in a fast-paced and customer service oriented environment.
- Experience with Yardi/CRM and On-Site preferred
- 3+ years of experience in property management or equivalent experience to demonstrate proficiency
- Ability to read, write, speak and comprehend English using correct grammar and punctuation
- Understanding the basic functions of a property budget, property management accounting and expense control.
- Detail oriented with the ability to provide accurate and timely reports.
- A history of accuracy in reporting and overseeing a budget
- Phencyclidine ("PCP")
- Exercises strong problem-solving skills.
- This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 60% of time is spent on feet and 40% spent sitting at desk.
- Experience in daily pricing and ever changing market demands/trends
- Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
- Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)
- Amphetamines including Methamphetamine
- Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
- Ability to de-escalate conflict and remain calm and courteous at all times.
- Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
- Understanding of industry terms and their meaning.
- 24/7 Everyday Assistance Program (EAP)
- Company-wide parties and events
- Fully covered life insurance policy for associates with supplemental life insurance options
- 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
- Pet Insurance discounts
- Employer matched 401k retirement plan
- Housing Discount may be available
- Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
- $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
- Training opportunities and career progression/growth plans
- Annual professional development reimbursement
- Fully covered Long-term disability insurance for associates
- Leasing & Renewal Commission eligible
- Parking & Transit Commuter Benefits
- Bonus Potential
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- conducts background checks and drug screens after conditional offer is accepted.
- candidates must authorize screenings; results reviewed by hr.
- drug screen tests for amphetamines, cocaine metabolites, opiates, and pcp.
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Company
Overview
$75M Annual Revenue
Financial Achievement
The company manages and revitalizes multifamily and mixed-use communities across the Pacific Northwest, achieving significant financial success.
25,000+ Residential Units
Scale of Management
They currently manage over 25,000 residential units across various multifamily communities, showcasing their extensive operational capabilities.
387,500 sf Retail Space
Retail Development
The company has overseen the transformation of over 387,500 square feet of retail space in mixed-use properties, enhancing their commercial offerings.
4,500+ Trees Planted
Environmental Effort
Through their 'One Review, One Tree' initiative, they have planted over 4,500 trees, integrating sustainability into their growth strategy.
- Revitalizes and manages multifamily and mixed-use communities in the Pacific Northwest.
- Combines boutique, hyper-local focus with large-scale infrastructure to offer comprehensive services.
- Specializes in pre-development, lease-ups, stabilized management, and strategic renovations.
- Redevelopment team transforms underused assets into vibrant places through branding and amenity enhancements.
- Teams focus on market positioning, digital presentation, curb appeal, and leasing strategies to satisfy both investors and residents.
- Driven by leadership with hands-on industry experience and award-winning renovation projects, emphasizing creativity and operational excellence.
- Building community and connection through intentional, long-term relationships.
- Create exceptional experiences for residents, team members, and partners.
- Innovative problem-solving that drives positive results.
- Operational excellence through constant improvement and accountability.
- Respect and integrity in all interactions.
Net zero by 2030
Carbon Emissions Target
The company is committed to achieving net zero carbon emissions by the year 2030, aligning with global sustainability goals.
- Focused on energy-efficient building design and construction practices.
- Utilizing sustainable materials in development projects.
- Investing in renewable energy sources for properties.
- Promoting water conservation and waste reduction in properties.
- Fosters a culture of inclusion through ongoing education and initiatives.
- Promotes diversity in leadership and hiring practices.
- Encourages diverse perspectives to enhance decision-making and innovation.
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