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Customer Service Representative
Vortex Doors
Customer service representative responsible for handling customer inquiries, scheduling services, and maintaining records in a commercial and industrial door installation & repair company.
16d ago
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Oxnard, CA
Field
Company Size
501 Employees
Service Specialisms
Commercial Door Services
Hangar & Large Scale Doors
Rolling Steel & Sectional Doors
Access Control Systems
Fire Doors, Inspection & Repairs
Automatic Door Systems
Security Gates & Grilles
Loading Docks & Equipment
Sector Specialisms
Commercial
Industrial
Transportation & Logistics
Cold Storage
Security
Building Access Controls
Parking Garage Services
Storefront Entrance
Role
What you would be doing
dispatch management
problem solving
documentation
customer support
product knowledge
- Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
- Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
- Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
- Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
- Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
- Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
What you bring
problem solving
communication skills
attention to detail
customer service
team collaboration
microsoft office
- Ability to work in a fast-paced environment and able to prioritize tasks.
- One (1) – three (3) years of customer service experience, or administrative background preferred.
- Must have the ability to walk short distances and sit for prolonged periods of time.
- High school diploma or equivalent; AA/BA preferred.
- Noise level is moderate in an office environment.
- Excellent communication and interpersonal skills.
- Patience, empathy, and a customer-centric mindset.
- Ability to work effectively in a team and handle high-stress situations with professionalism.
- Strong problem-solving and decision-making abilities.
- Position requires you to be available to work in the office, not remotely
- Attention to detail and accuracy in data entry.
- Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Recognitions and Rewards
- Positive Work Environment
- Hourly salary based on experience
- Career Advancement opportunities
- Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- might conduct background checks for attention to detail, accuracy in data entry, and teamwork skills assessment.
People also searched
Company
Overview
1937 Founded
Year Founded
The company was established in Los Angeles in 1937 under the name LASSCO.
300M Revenue
Annual Revenue
The company currently operates with annual revenues around $300 million.
5 Acquisitions
New Locations
In 2024 alone, the company added five new locations through strategic acquisitions.
400+ Trucks
Service Fleet
The company operates with a fleet of over 400 stocked service trucks.
- Typical projects range from hangar doors and warehouse roll-up systems to storefront glass, fire door inspections, access control, dock equipment, and specialty openings.
- Its core strengths lie in fast, same-day response from self-performing centers and highly trained technicians.
- Unusual fact: The company’s roots trace to bomb-shelter blast door manufacturing during wartime, setting a legacy of heavy-duty engineering.
- Quality - We are committed to the highest standards in everything we do, ensuring the safety and reliability of our products.
- Innovation - We embrace innovation to drive improvement, delivering advanced, efficient solutions.
- Customer Focus - Our customers’ needs are at the heart of everything we do, and we provide products and services that exceed expectations.
- Collaboration - We work together to deliver better solutions and achieve common goals.
- Sustainability - We are committed to sustainable practices in our products, processes, and solutions, helping to reduce environmental impact.
Net zero by 2050
Carbon Emissions Target
Aiming to achieve net zero carbon emissions to enhance environmental sustainability.
- Improving sustainability through energy-efficient designs and manufacturing processes.
- Sustainable product design featuring recyclable materials and energy-efficient technologies.
- Continuous enhancements in waste reduction and recycling within production facilities.
- Collaborations with industry leaders to promote green building practices and reduce environmental impact.
- Committed to creating an inclusive workplace that values diverse perspectives and backgrounds.
- Aims to enhance gender diversity in leadership roles and across all levels of the workforce.
- Provides equal opportunities for growth and professional development to all employees.
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