Account Manager

Description

• Translate customer business objectives and technical requirements into structured delivery plans.
• Lead customer governance, including design reviews, production readiness milestones, and QBRs.
• Serve as the primary strategic interface and account owner for enterprise and hyperscale AI customers.
• Manage technical, delivery, and commercial escalations.
• Capture customer insights and market intelligence to inform product and platform strategy.
• Drive account growth strategy, identifying expansion opportunities, new use cases, and multi-year roadmap alignment.
• Own program execution, schedules, risk management, and executive-level reporting.
• Lead end-to-end AI solution engagement from opportunity discovery and PoC through full production deployment.
• Drive cross-functional execution across AI engineering, platform, data science, MLOps, infrastructure, operations, and service teams.

Requirements

We are seeking a highly experienced Senior Account Manager to lead strategic enterprise and hyperscale accounts within our AI Solutions organization. This role owns the full customer lifecycle, driving technical alignment, program execution, and commercial growth across large-scale AI deployments.

• Bachelor’s degree in Engineering or a related technical field
• Understanding of data center infrastructure, power, cooling, servers, and high-performance computing
• Demonstrated success in cross-functional leadership and escalation management.
• Proven experience managing complex, multi-phase enterprise or hyperscale programs.
• Experience supporting hyperscalers, large enterprise AI, cloud, or data center customers
• 5+ years of experience in Account Management, Technical Sales, Program Management, or AI/Enterprise Technology roles.
• Strong executive-level communication, negotiation, and presentation skills.
• Experience with AI platforms, model deployment, or MLOps workflows

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance