Customer Service Representative(Account Management) at Azz Inc in St Louis, MO | Kablio

Role

Description

file management

requirement analysis

pricing

order processing

shipment monitoring

cross-selling

Setup and maintain customer files
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Assist in sales projects like price increases etc.
Generate new & repeat sales by providing product and technical information in a timely manner
Identify trends in customer satisfaction or dissatisfaction
Complete contact activity reports
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Accurately process customer transactions such as orders, quotes or returns
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Provide accurate information regarding scheduling and availability of items

Requirements

sales

teamwork

microsoft office

communication

organization

customer service

Must be able to work in a team-oriented, fast-paced, sales environment
Manage time effectively, meet personal goals and work effectively with other members of the team
Customer focused with exceptional telephone sales ability
Strong organizational skills with the ability to prioritize & multi-task
Superb communication and interpersonal skills
Provide track record of consistently achieving or exceeding goals
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Superior customer service & selling skills.
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Detailed oriented & able to work independently

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1987

Year Established

Reflects the company's long-standing experience and legacy in providing industrial and energy solutions.

Known for offering specialized services in power generation, infrastructure, and industrial maintenance.
Over the years, the company has worked on projects across various sectors including energy, utilities, and transportation.
The company focuses on large-scale, complex infrastructure projects that support critical energy and utility systems.
A standout feature is their deep expertise in power generation facilities, including renewable energy and traditional power plants.
With a presence across the United States and a global reach, AZZ Inc. has continuously expanded its services to meet industry demands.
Notable projects include turnkey solutions for power plants, steel facilities, and extensive utility systems.

Culture + Values

We Value Our Dedicated Employees Pride and Passion by fully training and equipping them, and providing a safe environment to grow spiritually, personally, and professionally.
We Value Our Customers by reliably providing high-quality products and services with outstanding customer service.
We Value Our Shareholders by aspiring to consistently provide outstanding returns above our peer group and, preferably, above all industrial indices.
Our Mission: AZZ will create superior value in a culture where people can grow and TRAITS matter. We are diverse, collaborative, and service-minded, operating in a culture of Trust, Respect, Accountability, Integrity, Teamwork, and Sustainability.

Environment + Sustainability

10% Reduction

Energy and Emissions Target

Setting a target to reduce Scope 1 and Scope 2 energy consumption and intensity by 10% annually.

100% Recyclable

Steel Products

Hot-dip galvanized steel and coil-coated products are fully recyclable and support renewable-energy infrastructure deployment.

3x Consecutive Ranking

Newsweek List

Named to Newsweek’s “America’s Most Responsible Companies” list for three consecutive years: 2023, 2024, and 2025.

Implemented an environmental data management system in FY 2021 covering energy, water, natural gas, carbon emissions, waste management and recycling.
Established a Sustainability Council led by Chief Legal Officer to oversee ESG initiatives.
Tracking and reporting Scope 1 and Scope 2 energy consumption and intensity annually.
Published sustainability/ESG reports annually since 2021 per GRI and SASB standards.

Inclusion & Diversity

15.0% women

U.S. workforce diversity

Percentage of women in the U.S. workforce as of Feb 28, 2024.

22.2% female

Executive team diversity

Percentage of women on the executive team and Board as of Feb 28, 2024.

51.6% diverse

U.S. workforce diversity growth

Proportion of diverse employees in the U.S. workforce as of Feb 28, 2023, showing significant growth compared to prior years.

Articles

Careers at AZZ Inc.

About AZZ Inc.

AZZ Inc. Investor Relations

Role

Description

file management

requirement analysis

pricing

order processing

shipment monitoring

cross-selling

Setup and maintain customer files
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Assist in sales projects like price increases etc.
Generate new & repeat sales by providing product and technical information in a timely manner
Identify trends in customer satisfaction or dissatisfaction
Complete contact activity reports
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Accurately process customer transactions such as orders, quotes or returns
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Provide accurate information regarding scheduling and availability of items

Requirements

sales

teamwork

microsoft office

communication

organization

customer service

Must be able to work in a team-oriented, fast-paced, sales environment
Manage time effectively, meet personal goals and work effectively with other members of the team
Customer focused with exceptional telephone sales ability
Strong organizational skills with the ability to prioritize & multi-task
Superb communication and interpersonal skills
Provide track record of consistently achieving or exceeding goals
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Superior customer service & selling skills.
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Detailed oriented & able to work independently

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1987

Year Established

Reflects the company's long-standing experience and legacy in providing industrial and energy solutions.

Known for offering specialized services in power generation, infrastructure, and industrial maintenance.
Over the years, the company has worked on projects across various sectors including energy, utilities, and transportation.
The company focuses on large-scale, complex infrastructure projects that support critical energy and utility systems.
A standout feature is their deep expertise in power generation facilities, including renewable energy and traditional power plants.
With a presence across the United States and a global reach, AZZ Inc. has continuously expanded its services to meet industry demands.
Notable projects include turnkey solutions for power plants, steel facilities, and extensive utility systems.

Culture + Values

We Value Our Dedicated Employees Pride and Passion by fully training and equipping them, and providing a safe environment to grow spiritually, personally, and professionally.
We Value Our Customers by reliably providing high-quality products and services with outstanding customer service.
We Value Our Shareholders by aspiring to consistently provide outstanding returns above our peer group and, preferably, above all industrial indices.
Our Mission: AZZ will create superior value in a culture where people can grow and TRAITS matter. We are diverse, collaborative, and service-minded, operating in a culture of Trust, Respect, Accountability, Integrity, Teamwork, and Sustainability.

Environment + Sustainability

10% Reduction

Energy and Emissions Target

Setting a target to reduce Scope 1 and Scope 2 energy consumption and intensity by 10% annually.

100% Recyclable

Steel Products

Hot-dip galvanized steel and coil-coated products are fully recyclable and support renewable-energy infrastructure deployment.

3x Consecutive Ranking

Newsweek List

Named to Newsweek’s “America’s Most Responsible Companies” list for three consecutive years: 2023, 2024, and 2025.

Implemented an environmental data management system in FY 2021 covering energy, water, natural gas, carbon emissions, waste management and recycling.
Established a Sustainability Council led by Chief Legal Officer to oversee ESG initiatives.
Tracking and reporting Scope 1 and Scope 2 energy consumption and intensity annually.
Published sustainability/ESG reports annually since 2021 per GRI and SASB standards.

Inclusion & Diversity

15.0% women

U.S. workforce diversity

Percentage of women in the U.S. workforce as of Feb 28, 2024.

22.2% female

Executive team diversity

Percentage of women on the executive team and Board as of Feb 28, 2024.

51.6% diverse

U.S. workforce diversity growth

Proportion of diverse employees in the U.S. workforce as of Feb 28, 2023, showing significant growth compared to prior years.

Articles

Careers at AZZ Inc.

About AZZ Inc.

AZZ Inc. Investor Relations