Assist the Claims Recovery team with follow-up actions after damage site reviews.
Analyze and review all evidence related to third-party utility damage for the purpose of determining a liable party.
Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, etc.
Learn, understand, and apply State Dig Laws and Statutes, excavator requirements, and NESC standards.
Work with the client and contractors to obtain and write up job repair costs from the damage.
Perform on-site assessments of underground and aerial cable plant damages.
Maintain a working knowledge of the entire PRG claims process.
Compile all case-related material and email it to the local handling office.
Build and develop a professional working relationship with the client, contractors, technicians, management team, and other personnel.
Collaborate with the client’s locate company and exchange relevant damage information.
Professionally photograph and document the damaged scene to accurately portray and determine liability.
Develop and maintain monthly market reporting and lead client meetings to review updates.
Requirements
microsoft word
driver's license
cable industry
telephone experience
analytical
communication
Familiarity with the cable industry and/or utility locating industry
Ability to sit, stand, and walk for extended periods.
Must possess strong written and verbal communication skills.
Ability to drive a personal vehicle to various damage sites, including daytime and nighttime travel.
Ability to bend, stoop, or reach as necessary to perform essential job duties.
Proficient in Microsoft Word and comfortable using public or shared computer systems
Proven ability to multitask and effectively manage time in a dynamic environment
Ability to occasionally lift and carry up to 25 pounds.
Previous experience in the telephone industry, including equipment and job costing is highly desirable
Background in business operations with a strong attention to detail
Must be willing and able to utilize a personal vehicle for work-related travel as required.
Strong analytical and logical reasoning skills
Must possess a valid and current driver’s license, reliable personal vehicle suitable for representing the company, and auto insurance meeting both federal and state requirements, with minimum auto liability coverage of 100/300/100 for bodily injury and property damage.
Ability to walk and work on uneven terrain and in varying weather conditions.
Benefits
Short-term disability coverage after 1 year
National mileage reimbursement for vehicle use
Medical, dental, and vision coverage for employees and dependents
401(k) retirement plan, with company match after 1 year
Paid time off and holidays
Additional perks such as company-paid life insurance, and other supplemental insurances available
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Began as a specialist in complex telecom and utility infrastructure projects.
Managing multi-market initiatives with a nationwide presence.
Tackling large-scale fiber builds, cell-tower backhaul, and construction projects.
Investigating third-party incidents and recovering repair costs efficiently.