Resolve resident issues, complaints, or inquiries promptly and efficiently, ensuring resident satisfaction.
Uphold a professional and courteous demeanor in all interactions, fostering positive relationships with residents.
Collaborate with internal departments to find solutions and resolve resident matters efficiently.
Log resident interactions and transactions accurately in internal systems, recording details of inquiries and comments.
Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
Handle online and phone messaging related to maintenance requests, account inquiries, and various resident needs.
Maintain a thorough understanding of the services offered to provide accurate information and assistance to residents.
Requirements
fast typing
software proficiency
high school
customer service
problem solving
positive attitude
Ability to type quickly and accurately, with strong typing skills.
Occasionally lift and/or move up to 10 pounds.
Proficiency in using computer software systems and willingness to learn new technologies.
Vision abilities required by this job include close vision, distance vision and depth perception.
Ability to handle challenging situations with a positive attitude and maintain composure under pressure.
Excellent written communication skills with a strong command of grammar, attention to detail, spelling, and punctuation.
High school diploma or equivalent experience.
Strong work ethic, motivated by the accomplishment and success of the team and company.
Demonstrated ability to handle a high volume of online messaging while maintaining attention to detail.
Previous customer service experience, preferably in a call center or similar environment.
Frequently required to sit; talk; and hear.
Communicate clearly, compassionately, and empathetically with residents through online messaging.
Excellent interpersonal skills, with the ability to build rapport and communicate effectively with residents and team members.
Highest level of integrity and transparency in all interactions
Strong problem-solving and decision-making skills, with the ability to think critically and creatively to resolve resident issues.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
$3.5B acquisition
Blackstone Investment
Tricon was acquired by Blackstone in May 2024, demonstrating significant financial strength and growth potential.
441 units
The Selby Project
A standout large-scale rental community located in downtown Toronto.
286 units
The Taylor Project
Another notable large-scale rental community in downtown Toronto.
30,000+ homes
North American Portfolio
Tricon manages a vast portfolio of single-family rentals and multi-family apartments across the U.S. Sun Belt and Canada.
Transformed from Tricon Capital into a major rental housing provider in North America.
Acquired Silver Bay Realty in 2017, building a strong reputation in the housing market.
Operates through a tech-enabled platform, enhancing efficiency and scalability.
Known for developing large-scale build-to-rent communities in Texas and California, expanding its reach.
Maintains a billion-dollar development pipeline in both the U.S. and Canada, driving continued growth.
Culture + Values
People: We invest in our people, empowering them to grow, innovate, and make a difference.
Integrity: We act with integrity, ensuring transparency, accountability, and trust in everything we do.
Performance: We deliver exceptional results by staying focused, executing with excellence, and continually improving.
Customer Focus: We are committed to providing exceptional service and meeting the needs of our customers.
Collaboration: We foster a collaborative culture where diverse perspectives are valued and working together is the key to success.
Environment + Sustainability
2050
Net Zero Target
Aims to achieve net zero carbon emissions by this future year.
Committed to environmental sustainability and operational efficiency.
Focus on energy-efficient building designs and sustainability initiatives across their portfolio.
Incorporates renewable energy solutions and sustainable materials in property developments.
Measures and tracks progress towards sustainability goals through key performance indicators related to energy consumption, carbon emissions, and water usage.
Inclusion & Diversity
42%
Women in Leadership
Women comprise 42% of leadership team.
Committed to fostering a diverse and inclusive workplace where all employees feel respected and valued.
Focus on attracting, retaining, and developing talent from diverse backgrounds.
Implemented training programs and mentorship initiatives to support career growth for underrepresented groups.
Tracks and reports on gender and diversity metrics to assess progress and drive accountability.