Senior Resident Experience Support Specialist

Description

• Resolve resident issues, complaints, or inquiries promptly and efficiently, ensuring resident satisfaction.
• Uphold a professional and courteous demeanor in all interactions, fostering positive relationships with residents.
• Collaborate with internal departments to find solutions and resolve resident matters efficiently.
• Log resident interactions and transactions accurately in internal systems, recording details of inquiries and comments.
• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
• Handle online and phone messaging related to maintenance requests, account inquiries, and various resident needs.
• Maintain a thorough understanding of the services offered to provide accurate information and assistance to residents.

Requirements

• Ability to type quickly and accurately, with strong typing skills.
• Occasionally lift and/or move up to 10 pounds.
• Proficiency in using computer software systems and willingness to learn new technologies.
• Vision abilities required by this job include close vision, distance vision and depth perception.
• Ability to handle challenging situations with a positive attitude and maintain composure under pressure.
• Excellent written communication skills with a strong command of grammar, attention to detail, spelling, and punctuation.
• High school diploma or equivalent experience.
• Strong work ethic, motivated by the accomplishment and success of the team and company.
• Demonstrated ability to handle a high volume of online messaging while maintaining attention to detail.
• Previous customer service experience, preferably in a call center or similar environment.
• Frequently required to sit; talk; and hear.
• Communicate clearly, compassionately, and empathetically with residents through online messaging.
• Excellent interpersonal skills, with the ability to build rapport and communicate effectively with residents and team members.
• Highest level of integrity and transparency in all interactions
• Strong problem-solving and decision-making skills, with the ability to think critically and creatively to resolve resident issues.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance