Account Manager

Description

• Lead and maintain account development plans, supporting change management processes and ensuring risks are mitigated.
• Maximise the profitability of assigned contracts and deliver required results.
• Accountable for the delivery of service to budget, contract requirements, and to the satisfaction of the client by directing team members through a clearly defined strategy and accountability process.
• Ensure awareness of all competitive activities within accounts and prevent attrition.
• Prepare and complete information for reports within agreed time scales.
• Develop and maintain strong relationships with clients and internal stakeholders, which enables the delivery of client KPIs in line with business efficiencies.
• Resolve any personnel or performance issues before they are escalated.
• Complete on-site client visits on a regular basis, building relationships and being aware of any potential or existing client dissatisfaction or circumstances that could result in a loss of business, ensuring that all issues are resolved.

Requirements

• Excellent communication and reporting skills
• Demonstratable experience in a similar/equivalent role
• Work flexibly as contracts demand (may include overnight or weekend working & extensive travelling).
• IT literate, with experience of using Microsoft and CRMs
• Self motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirement.
• Strong commercial Acumen

Benefits

• Regular company events
• 20 days holiday plus bank holiday
• Internal mentoring scheme
• Pension Scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance