Account Manager

Overview

Oversee client accounts, drive profitability, maintain relationships, and ensure service delivery.

Key Responsibilities

• account planning
• profitability
• service delivery
• competitive monitoring
• report preparation
• client relations

Tasks

-Lead and maintain account development plans, supporting change management processes and ensuring risks are mitigated. -Maximise the profitability of assigned contracts and deliver required results. -Accountable for the delivery of service to budget, contract requirements, and to the satisfaction of the client by directing team members through a clearly defined strategy and accountability process. -Ensure awareness of all competitive activities within accounts and prevent attrition. -Prepare and complete information for reports within agreed time scales. -Develop and maintain strong relationships with clients and internal stakeholders, which enables the delivery of client KPIs in line with business efficiencies. -Resolve any personnel or performance issues before they are escalated. -Complete on-site client visits on a regular basis, building relationships and being aware of any potential or existing client dissatisfaction or circumstances that could result in a loss of business, ensuring that all issues are resolved.

Requirements

• communication
• experience
• flexibility
• microsoft
• crm
• commercial

What You Bring

-Excellent communication and reporting skills -Demonstratable experience in a similar/equivalent role -Work flexibly as contracts demand (may include overnight or weekend working & extensive travelling). -IT literate, with experience of using Microsoft and CRMs -Self motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirement. -Strong commercial Acumen

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Benefits

-Regular company events -20 days holiday plus bank holiday -Internal mentoring scheme -Pension Scheme

About Sbfm

-Rapid ascent made it one of the UK and Ireland’s fastest‑growing soft FM providers. -Delivers tailored services—from cleaning, security, catering, pest control to waste & grounds maintenance—across high-stakes sectors. -Built a proprietary tech suite that brings real‑time insight, transparency and productivity to clients. -Serves tier‑one brands in retail, logistics, hospitality, manufacturing, education and corporate spaces. -Hails from Leeds with an owner-operated mindset, punching above its weight in scope and innovation. -Awarded Living Wage Recognised Service Provider accreditation, reflecting standout operational and social impact initiatives.

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