Deputy Workplace Experience Lead

Description

• Conduct data analysis report when necessary
• Periodically review all reports and feedback to identify trends and bring changes
• Respond and close all service tickets and feedbacks within defined SLA
• Plan and execute employee engagement events in line with client expectations
• To undertake continuous floor inspections ensure cleanliness and maintenance is correct
• Responsible and accountable for all service request
• Single Point of Contact for issues resolution & Workspace change within the premises
• Communicate with users by consolidating feedback to ensure expectations are achieved
• Actively recover feedback from the end user
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Work with all related parties on timely delivery of all services
• Oversee office premises and delivery of hospitality services for users
• Proactively manage the team to deliver Delight
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Escalate facilities issues to management team when necessary
• Acts as basic “counsel” regarding space needs/options as per Workspace Standards
• Ensure data integrity of all systems across the Region and perform audits from time to time
• Ensure service deliverables are met with SLA and KPI
• Participate in ad-hoc projects when required

Requirements

• Proven ability to employ holistic approaches and looks at long term solutions
• Deep Workspace & Surrounding area knowledge
• Excellent communication verbal and written.
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Experience of 8 + years in hospitality – hotel & aviation Industry / Coworking spaces
• Ability to manage conflict and balance between client and firm requirements
• Must be customer focused and be proactive in establishing customer relationships
• Self-motivated and confident
• Proven ability to manage multiple and complex operational matters on a daily basis
• Problem solves & Resets space on the fly
• Capacity to deal with ambiguity and solve complex problems effectively
• Has a natural hospitality-orientated communications acumen
• Understands business traits/ cadence/ needs
• Works well with diverse teams from various countries/cultures
• Embedded “Go To” trusted Workspace partner fostering all-level relationships
• Natural communicator who enjoys engaging at all levels
• Proficient in MS Office suite
• Analytical, proven ability to solve problems using a quantitative approach
• Strong analytical, organization and administration skills
• Open to new ideas & willing to challenge status quo
• Experience of leading a young millennial team
• Creative mindset
• Ability to interact with a wide range of client staff, including senior levels

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance