Deputy Workplace Experience Lead at Jll in Mumbai Metropolitan Region | Kablio
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Deputy Workplace Experience Lead
Jll
JLL provides professional services in real estate and investment management worldwide.
Create occupant delight and manage workspace experience for JLL clients.
5 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years), Intermediate (4-7 years), Junior (1-3 years)
Full Time
Mumbai Metropolitan Region
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
+2 more
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
+18 more
Role
Description
data analysis
service tickets
floor inspections
sla management
tech roll‑outs
space planning
Conduct data analysis report when necessary
Periodically review all reports and feedback to identify trends and bring changes
Respond and close all service tickets and feedbacks within defined SLA
Plan and execute employee engagement events in line with client expectations
To undertake continuous floor inspections ensure cleanliness and maintenance is correct
Responsible and accountable for all service request
Single Point of Contact for issues resolution & Workspace change within the premises
Communicate with users by consolidating feedback to ensure expectations are achieved
Actively recover feedback from the end user
Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
Work with all related parties on timely delivery of all services
Oversee office premises and delivery of hospitality services for users
Proactively manage the team to deliver Delight
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Escalate facilities issues to management team when necessary
Acts as basic “counsel” regarding space needs/options as per Workspace Standards
Ensure data integrity of all systems across the Region and perform audits from time to time
Ensure service deliverables are met with SLA and KPI
Participate in ad-hoc projects when required
Requirements
ms office
hospitality
8+ years
communication
problem solving
leadership
Proven ability to employ holistic approaches and looks at long term solutions
Deep Workspace & Surrounding area knowledge
Excellent communication verbal and written.
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Experience of 8 + years in hospitality – hotel & aviation Industry / Coworking spaces
Ability to manage conflict and balance between client and firm requirements
Must be customer focused and be proactive in establishing customer relationships
Self-motivated and confident
Proven ability to manage multiple and complex operational matters on a daily basis
Problem solves & Resets space on the fly
Capacity to deal with ambiguity and solve complex problems effectively
Has a natural hospitality-orientated communications acumen
Understands business traits/ cadence/ needs
Works well with diverse teams from various countries/cultures
Embedded “Go To” trusted Workspace partner fostering all-level relationships
Natural communicator who enjoys engaging at all levels
Proficient in MS Office suite
Analytical, proven ability to solve problems using a quantitative approach
Strong analytical, organization and administration skills
Open to new ideas & willing to challenge status quo
Experience of leading a young millennial team
Creative mindset
Ability to interact with a wide range of client staff, including senior levels
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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