Director, Center of Excellence (COE)

The Director of the Technical Center of Excellence leads the enterprise ERP/CPQ Center of Excellence, owning the technical architecture design and governance and functional systems blueprint and delivery across key end‑to‑end processes and platforms. The role manages functional technical leaders for the following process value streams: Opportunity Lead‑to‑Quote (LTQ), Order‑to‑Cash (OTC), Plan‑to‑Produce (P2M), Source‑to‑Pay (S2P), and Record‑to‑Report (R2R). It also manages the systems architects across core applications: Logik, Salesforce CPQ, SAP SD, SAP PP, SAP MM/PS, and SAP FICO, ensuring cohesive architecture, technical specification design and standardization.

• Partner with PMO, OCM, Data and Deploy team to ensure successful projects delivery
• Manage on-site support during Hypercare
• Development and implementation of process adherence and data quality adoption metrics
• Creation and improvement of processes that demonstrate ease of doing business internally and externally
• Lead end to end solution architecture blueprints that ensure best in class integrations and overall applications security and compliance.
• Support the Projects Delivery and Change Management
• Prioritize value‑backlog with business process owners to balance run‑stability with transformational and change capacity.
• Coordinate Fit/Gap technical analysis of the technical requirements to ensure there is an alignment with the CRH IPG systems architecture and standard consistency
• Ensure programs follow CRH IP and SAP Activate/Agile methodology and overall stage‑gate and risk controls.
• Ensure that ERP extensions, and integrations are based on a clean configuration and architecture standards
• Partner with the Organizational Change Team (OCM) and Deployment Team to provide functional documentation to support training and change management.
• Manage applications architects to design end‑to‑end solution architecture and configurations across Logik Salesforce CPQ, SAP FICO/SD/PP/MM/PS.
• Transition functional systems training to OCM and Deployment team
• Manage team of Functional technical team to ensure the delivery of High-Level Design (HLD) requirements and Functional Specification Documentation (FSDs) aligned with the standard CRH IPG template.
• Partner with the Business Process Management team to identify the technical functional requirements and translate business requirements into measurable transformation objectives across LTQ, OTC, P2M, S2P, R2R

• Innovative spirit to work cross-functionally in developing improvement ideas
• 5+ years of managing COE and/or ERP Digital Transformation Delivery teams
• Ability to communicate in a simple, articulate, thoughtful manner to varying audience levels
• Bachelor’s degree in computer science or technical related discipline
• Manufacturing and Supply Chain Experience.
• Hands-on experience in SAP and Salesforce or with part of another ERP implementation team
• Strong interpersonal and organizational influencing skills
• Comfortable operating in environment of ambiguity and fast change
• Process improvement knowledge gained while working in an organization undergoing a significant operational culture shift
• SAP Functional Associate Certifications (SD/MM/PP/FICO) and Salesforce CPQ.
• Business Functional Alignment and Delivery
• 12-15+ years of experience working in Digital Transformation programs in a manufacturing industry
• SAP: SAP S4/HANA Private Edition and Active Project Methodology certifications
• Successfully exit Hypercare and handover system to application support

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

• Highly competitive base pay
• Group retirement savings program
• Comprehensive medical, dental and disability benefits programs
• Health and wellness programs
• This role will work out of our office in Sandy Springs, GA with a hybrid schedule.