HVAC Dispatcher - Hunton Services (610/45 S near Hobby Airport)

Description

• Responsible for the creation, completion, and invoicing of all purchase orders and service tickets.
• Review Service Job Estimates to plan for accomplishing projects, staffing and equipment requirements, and allotment of available resources for various phases of projects or start-ups, and coordinate with the Service Project Manager, Field Service Supervisor, or Technician.
• Review documentation from field representatives, vendors, and customers to ensure proper handling for filing, accounts payable, cost moves, and billing are completed promptly.
• Correspond to customer inquiries and requests from Existing Building & New Systems Sales Engineers by producing call slips with a clear scope of service to be performed.
• Maintain a positive attitude and communicate professionally to all customer inquiries, including but not limited to customer complaints, re-directing field representatives, and a fast-paced changing environment.
• Review Request for Service forms from New Equipment Sales for completeness & accuracy; verify equipment warranty status, review site & equipment information & start rates; produce call slips as required to properly manage Trane warranty calls.
• Process service claims, including concessions, Ship Product Defects, retrofit, and labor warranties, and purchase orders
• Proactively follow up with customers, field representatives, and interoffice to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded.
• Ensure that all calls are properly entered in the dispatch software system.
• Coordinate and schedule all service work for maintenance, quoted work, time and material, startups, emergency calls, training, and other-directed activities.
• Ensure proper information is provided to the field representatives to achieve proper execution, maximize utilization, and deliver superior customer satisfaction.

Requirements

• Must have an Associate's degree in a technical or business-related field; BA or BS degree preferred
• Ability to use computer-aided dispatch, fax software, scanner, e-mail
• HVAC knowledge is a plus
• Must possess excellent organizational, communication, and customer service skills
• Must be able to interpret field service work orders to determine and implement the appropriate course of action

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance