Residence Supervisor

Description

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Maintain strong knowledge of company products and services, offering support and information to team members.
• Audit and oversee, operational practices and makes suggestions for improvements to the management team.
• Connect with customers and develop strong relationships to encourage a strong Vita Student community.
• Create an atmosphere centred on delivering first class service.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.

Requirements

• Be highly self-motivated and flexible
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Whilst we aren’t necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
• You must be a strong team player with a passion for working with people and customers
• Have excellent communication and problem-solving skills
• Possess high personal standards and attention to detail
• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance