Associate Business Acct Specialist Connections-Gas
Rhode Island Energy
Serve as primary contact to guide customers through new gas connection process.
16 days ago ago
Junior (1-3 years)
Full Time
Providence, RI
Field
Company Size
460 Employees
Service Specialisms
Electricity delivery
Natural gas delivery
Home energy assessment
Demand response programs
Environmental policy integration
Grant & community programs
Billing & customer support
Outage management
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Marine
Role
What you would be doing
data tracking
invoice processing
process improvements
analysis reporting
customer liaison
process excellence
- Process gas service level agreements, invoices, use multiple data tracking systems, learn new data systems.
- Support team outcomes including cross-training on other team responsibilities, assist or lead analysis or reporting, lead process improvements, represent team in cross-functional meetings.
- Act as the primary point of contact for Commercial and Residential customers. Provide clear communication, resolve customer issues, and ensure new customer services are delivered throughout the Customer Gas Connection process.
- Develop and maintain effective relationships with other business process owners and at a local level to support the fulfillment of customers’ requests. This includes attending local/virtual planning or construction meetings and finding effective ways to resolve Commercial and Residential customer issues or processes.
- Learn the Commercial and Residential gas service construction process and educate customers about the process.
- Identify and implement ways to improve customer trust and ease, expedite the customer process and create operational efficiencies. Use a process excellence approach to communicate concerns, identify causes and develop and implement countermeasures.
- Complies with all policies and standards
- Provide excellent customer service, predict customer needs and de-escalate customer issues.
What you bring
problem solving
bachelor's
customer service
- Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns.
- Bachelor’s degree or an equivalent combination of education and experience on a year for year basis (i.e. Associate’s degree plus 2 years of experience in a customer facing electric, gas, design construction, or customer service role or High school diploma plus 4 years of experience in a customer facing electric, gas, design construction, or customer service role).
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Interview process
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Company
Overview
2022 Relaunch
Rebranded under PPL Corporation
Signifies a significant corporate transformation and expansion of operations under new ownership.
9,000+ Miles
Extensive Energy Network
Operates one of the largest energy distribution networks in the state, ensuring reliable service delivery.
$888M Profit
Backing from PPL Corporation
Reflects the corporation's financial strength and investment in clean energy initiatives.
- Delivers electricity and natural gas across Rhode Island.
- Anchors the state's energy infrastructure with deep local roots.
- Manages large-scale projects including grid modernization and efficiency rebate programs.
- Pivotal role in offshore wind initiatives for clean energy goals.
- Operates under regulatory oversight with pricing reviews by the Rhode Island Public Utilities Commission.
- Engages communities through energy assessments and home-efficiency initiatives.
- Integrity
- Customer Focus
- Excellence
- Teamwork
- Accountability
30% reduction
GHG Emissions Target
Aims to lower greenhouse gas emissions from electricity supply over the next decade.
2050 target
Net-Zero Goal
Committed to achieving net-zero carbon emissions by mid-century.
- Working on expanding renewable energy sources, including solar and offshore wind.
- Undertaken multiple grid modernization initiatives to enhance efficiency and reduce environmental impact.
- Supports energy efficiency programs to help customers reduce their carbon footprint.
50% by 2025
Gender Balance Target
Aim to achieve gender balance in entry-level roles by 2025.
Measured Representation
Diversity Tracking
Track gender and underrepresented group representation in leadership positions.
- Increase gender diversity at all levels of the company, including leadership roles.
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