Application Specialist

Work closely with development teams to resolve defects and issues identified during testing.

Develop and deliver training programs for end-users to maximize their proficiency in using applications.

Analyze data sources to extract relevant information for reporting purposes.

Write SQL queries or use data extraction tools to retrieve data from databases.

Create visually appealing and easy-to-understand reports and dashboards.

Collaborate with developers or vendors to implement customizations and integrations based on user requirements.

Conduct training sessions and workshops for individuals or groups as needed.

Facilitate change management processes related to application updates and enhancements.

Coordinate user acceptance testing (UAT) and gather feedback from stakeholders.

Recommend process improvements, enhancements, or new tools to increase the efficiency and effectiveness of supported applications.

Escalates issues to vendors and works with vendors for solutions to ensure smooth application operation.

Perform data validation and quality checks to ensure accuracy and consistency in reports.

Stay updated with the latest features and updates of supported applications.

Create and maintain comprehensive user manuals, FAQs, and training materials to assist users in understanding application functionalities.

Collaborate with stakeholders, including business users, analysts, and other IT teams, to understand reporting requirements.

Act as a liaison between end-users and IT teams or vendors, conveying user requirements and issues effectively.

Provide feedback to developers or vendors regarding application usability and functionality.

Develop test plans and conduct testing to ensure software meets specified requirements.

Communicate updates, changes, and known issues related to applications to relevant stakeholders.

Tests, troubleshoots, corrects, identifies root causes, and uses diagnostic tools and utilities to resolve application problems.

Ensure that reports meet quality standards and are accurate and reliable.

Provide expert technical support to end-users experiencing issues with specific applications.

Collaborate with cross-functional teams to integrate applications with other systems or tools within the organization.

Utilize reporting tools and technologies of the applications.

Test and validate application configurations to guarantee they meet user expectations and function correctly.

Communicate changes to relevant stakeholders, addressing concerns and ensuring user adoption.

The Application Specialist is responsible for supporting, maintaining, and optimizing specific software applications within an organization. They provide technical expertise to end-users, troubleshoot issues, offer training and documentation, and collaborate with IT teams to ensure the seamless functioning of applications.

Effective communication skills, both verbal and written.

Excellent problem-solving skills and attention to detail.

Bachelor’s degree in Computer Science, Information Technology, or related field.

Proven experience in maintenance, administration, and troubleshooting practices for enterprise applications like SAP OR SALESFORCE, ERP, CRM and supply chain system…etc.

Operating effectively in a complex environment involving multiple applications and a variety of technologies at several locations

8+ years of experience in Enterprise Applications.

Strong technical attitude and ability to quickly learn new applications.

Familiarity with database management, data analysis, and reporting tools (preferably BI tools).

Ability to conduct training sessions and create user-friendly documentation.