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Department Coordinator
Dh Pace Company, Inc.
Coordinate field employees to ensure customer satisfaction in a door and door related products distribution and service company.
13d ago
Junior (1-3 years)
Full Time
Oklahoma City, OK
Field
Company Size
4,000 Employees
Service Specialisms
Door Systems
Access Control
Installation Services
Repair Services
Security Solutions
Maintenance Services
Sector Specialisms
Health Care
Education
Industrial & Manufacturing
Data Centers
Retail
Distribution & Logistics
Government & Municipality
Commercial Construction
Role
What you would be doing
billing assistance
report management
tech support
job scheduling
cod collections
service tickets
- Assist with billing paperwork and meeting customer billing document requirements
- Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
- Assist field techs with technical/mechanical troubleshooting/problem solving
- Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
- Ensuring customer COD payments are collected prior to job completion
- Work with estimating team to provide service quotes when required
- Create and maintain service tickets to ensure service dates are met
- Provide accurate work orders and picking lists to the warehouse for inventory pulling
- Represent the company in a professional manner
- Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
What you bring
time management
communication skills
microsoft office
dispatch experience
- Must have good time management skills, be organized and the ability to multi-task
- Must have excellent communication skills and focused on customer service
- Experience using Microsoft Office Suite
- Experience in a dispatch or other high volume administration field is a plus
- Company paid: Life insurance, short-term disability, & long-term disability
- Competitive compensation: Including annual performance evaluations!
- Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
- Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
- Floating Holidays: Up to 2 floating holidays per year
- Medical, dental, and vision options: Available on the 1st day of the month following your start date!
- 401k retirement plan: Including an employer match!
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
Company
Overview
1926 Founded
Year Established
The company originated in 1926, marking its beginning as a small local business that has since expanded into a national leader.
- Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties.
- Offers a wide range of products, including doors, automated systems, and security solutions.
- Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance.
- Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.
- Commitment to delivering the highest quality products and services
- Focus on innovation and continuous improvement
- Maintaining a collaborative environment
- Integrity in all business practices
- Respect for the individual
- Accountability in all actions
- Customer-first approach
- Building long-term relationships based on trust
2050
Net-Zero Target
Aiming to achieve net-zero emissions by the specified year.
- Ongoing commitment to reducing environmental impact
- Investing in energy-efficient solutions for buildings and infrastructure
- Utilizing environmentally responsible materials and practices in product development
- Promoting sustainability through partnerships with eco-friendly suppliers
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