Field Resource Manager at Wachter, Inc. in Lowell, AR | Kablio

Role

Description

process compliance

trend monitoring

field liaison

onboarding support

performance coaching

reporting updates

Ensure technicians understand and follow Wachter processes and compliance requirements
Monitor trends within assigned tech groups and proactively address concerns
Provide clear feedback to Operations on technician needs, workload concerns, and field conditions
Assist in identifying low-hour technicians and work with Operations on recovery plans
Assist in escalating behavioral, compliance, or performance issues to HR and Operations leadership
Serve as the communication bridge between field employees and office operations
Supports onboarding and orientation alignment for new hires
Conduct check-ins and field evaluations as needed
Maintain regular communication with technicians to support productivity, attendance, professionalism, and performance expectations
Review technician calendars weekly for scheduling accuracy, time entry, and productivity
Serve as the main point of contact for designated field employees
Manage Memo of Records (MORs) and maintain accurate documentation of technician interactions and compliance issues
Act as an extension of HR for field teams—support coaching conversations, corrective actions, attendance reviews, and performance development
Provide weekly/monthly updates to FRM leadership on technician trends, concerns, and wins

Requirements

adaptability

documentation

field operations

communication

problem solving

triahealth

Adaptability to fast-paced and changing needs
Strong documentation and organization skills
Prior experience in field operations, HR support, team leadership, resource management, or a related role
Strong communication and interpersonal skills with the ability to build trust and rapport with field teams
Problem-solving and decision-making
High accountability and follow-through
Ability to de-escalate issues, provide coaching, and handle confidential information appropriately
Strong organizational skills and attention to detail
Clear and confident communicator
TriaHealth, Legal and Identity Theft Monitoring

Benefits

Paid Vacation and Holidays
Life, AD&D, and LTD insurance
Medical, Dental, Prescription & Vision Benefits
Company-Matched 401(k) and IRA Retirement Savings

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1980 Founded

Years in Business

The company has been providing IT infrastructure and construction solutions for over four decades.

Specializes in designing, building, and maintaining critical infrastructure across various sectors.
Handles projects ranging from commercial buildings to energy systems and complex industrial setups.
Renowned for delivering large-scale projects on time, combining innovative technology and construction expertise.
Has a strong footprint in energy, utilities, and communication sectors, providing integrated services to clients.
Offers a wide range of services from cabling and network systems to complete facility builds and updates.
Known for its partnerships with major corporations, ensuring high-quality results with scalable solutions.

Culture + Values

Relationships – we value relationships built to last with clients, partners, and coworkers.
Trust – the foundation of a lasting relationship is trust, built without integrity.
We treat others with respect and seek to see everyone we interact with as a person, with goals and values that are just as important as our own.
We do what we say, no matter the cost.
We lead by example, placing the needs of others above our own.

Environment + Sustainability

Committed to minimizing environmental footprint by reducing energy consumption, minimizing waste, promoting recycling and conservation.
Goals include reducing energy usage via energy-efficient practices and technologies.
Goals include decreasing waste production and increasing recycling by training employees and utilizing sustainable materials.
Provide renewable and energy-efficient solutions: solar & PV systems, energy-efficient lighting retrofits, smart panels, building management, power control systems, automation & controls, predictive analytics, energy audits.
Customer Experience Center showcases technologies like PoE biophilic lighting systems that match outdoor light and automate energy savings.

Inclusion & Diversity

Articles

Wachter Careers

Wachter Projects

Wachter Solutions

Role

Description

process compliance

trend monitoring

field liaison

onboarding support

performance coaching

reporting updates

Ensure technicians understand and follow Wachter processes and compliance requirements
Monitor trends within assigned tech groups and proactively address concerns
Provide clear feedback to Operations on technician needs, workload concerns, and field conditions
Assist in identifying low-hour technicians and work with Operations on recovery plans
Assist in escalating behavioral, compliance, or performance issues to HR and Operations leadership
Serve as the communication bridge between field employees and office operations
Supports onboarding and orientation alignment for new hires
Conduct check-ins and field evaluations as needed
Maintain regular communication with technicians to support productivity, attendance, professionalism, and performance expectations
Review technician calendars weekly for scheduling accuracy, time entry, and productivity
Serve as the main point of contact for designated field employees
Manage Memo of Records (MORs) and maintain accurate documentation of technician interactions and compliance issues
Act as an extension of HR for field teams—support coaching conversations, corrective actions, attendance reviews, and performance development
Provide weekly/monthly updates to FRM leadership on technician trends, concerns, and wins

Requirements

adaptability

documentation

field operations

communication

problem solving

triahealth

Adaptability to fast-paced and changing needs
Strong documentation and organization skills
Prior experience in field operations, HR support, team leadership, resource management, or a related role
Strong communication and interpersonal skills with the ability to build trust and rapport with field teams
Problem-solving and decision-making
High accountability and follow-through
Ability to de-escalate issues, provide coaching, and handle confidential information appropriately
Strong organizational skills and attention to detail
Clear and confident communicator
TriaHealth, Legal and Identity Theft Monitoring

Benefits

Paid Vacation and Holidays
Life, AD&D, and LTD insurance
Medical, Dental, Prescription & Vision Benefits
Company-Matched 401(k) and IRA Retirement Savings

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1980 Founded

Years in Business

The company has been providing IT infrastructure and construction solutions for over four decades.

Specializes in designing, building, and maintaining critical infrastructure across various sectors.
Handles projects ranging from commercial buildings to energy systems and complex industrial setups.
Renowned for delivering large-scale projects on time, combining innovative technology and construction expertise.
Has a strong footprint in energy, utilities, and communication sectors, providing integrated services to clients.
Offers a wide range of services from cabling and network systems to complete facility builds and updates.
Known for its partnerships with major corporations, ensuring high-quality results with scalable solutions.

Culture + Values

Relationships – we value relationships built to last with clients, partners, and coworkers.
Trust – the foundation of a lasting relationship is trust, built without integrity.
We treat others with respect and seek to see everyone we interact with as a person, with goals and values that are just as important as our own.
We do what we say, no matter the cost.
We lead by example, placing the needs of others above our own.

Environment + Sustainability

Committed to minimizing environmental footprint by reducing energy consumption, minimizing waste, promoting recycling and conservation.
Goals include reducing energy usage via energy-efficient practices and technologies.
Goals include decreasing waste production and increasing recycling by training employees and utilizing sustainable materials.
Provide renewable and energy-efficient solutions: solar & PV systems, energy-efficient lighting retrofits, smart panels, building management, power control systems, automation & controls, predictive analytics, energy audits.
Customer Experience Center showcases technologies like PoE biophilic lighting systems that match outdoor light and automate energy savings.

Inclusion & Diversity

Articles

Wachter Careers

Wachter Projects

Wachter Solutions