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Logistics Analyst
Republic Services
Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
Coordination and oversight of drivers, trucks, and containers to maximize productivity and ensure efficient service to customers.
23d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Mount Laurel, NJ
Hybrid
Company Size
42,000 Employees
Service Specialisms
Non‑hazardous solid waste collection
Waste transfer
Waste disposal
Recycling services
Energy services
Sector Specialisms
Residential
Commercial
Industrial
Manufacturing
Retail
Special Waste
Hazardous Waste
Recycling
Role
What you would be doing
route analysis
data analysis
reporting
route optimization
driver evaluation
communication
Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy.
Evaluate and educate drivers regarding missed pickups and develop strategies to avoid any future missed pickup failures.
Evaluate route issues that may cause delays and utilize the tools available to communicate to the impacted customers.
Analyze and prioritize the promises that we make to customers to ensure that these customers are serviced, and our promises are kept.
Call Center communication must be updated daily. Continual assessments and communications are required to reduce missed pickups and improve the communication channel between the division and the customers.
Respond to missed pickups and service commitments by scheduling customers accordingly.
Create routes with maximized capacity and review loads per driver per day goals to maximize profitability.
Monitor daily routing activities and resolve issues to ensure pickup and delivery is on time. Evaluate and assess need for swing routes and verify all swing opportunities have been identified.
Ensure the highest level of customer satisfaction by adhering to and executing our universal service commitments.
Determine if service requests can be pulled forward to drive efficiency while also providing the best experience for our customers.
Use routing system visibility and flexibility to analyze and respond to same day changes or next day planning for the service needs of our customers to ensure on-route efficiencies and improve route design by identifying patterns and improvement areas.
Evaluate and escalate driver performance issues or concerns for resolution.
Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, efficiency and accuracy using the internal routing platform.
Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit.
Be in constant communication with drivers to evaluate route progress and make sure they have all necessary information.
Meet to discuss disposal plans and recommendations with the Operations Manager and make updates if any intercompany or 3rd party changes occur.
Proactively manage driver safety and security of Company assets and provide direction to drivers.
Ensure compliance with all required safety policies and procedures.
Analyze trends in swing percentage to identify improvement opportunities.
Continually review routing media to process service exceptions/general messages/extra services information in order to meet the customer’s needs.
Courteously interact with customers, as required.
Ensure all routes are closed on time by verifying the data for accuracy and making the close route process durable.
What you bring
customer facing
leadership experience
disposal planning
office suite
communication skills
time-sensitive tasks
Experience in a customer-facing position.
Two years of prior experience working in a Dispatcher or similar leadership role preferred.
Understand daily disposal plans to help identify optimal disposal sites for each load to hold drivers accountable to adhering to the assigned disposal sites.
Skillful with Microsoft Office Suite or similar software.
Strong written and verbal communication skills.
Ability to understand and execute time-sensitive tasks.
Ability to work in a fast-paced environment with rapidly changing priorities.
Analytical and problem-solving skills.
Understand route sequencing to drive efficiency.
Ability to expect the unexpected and monitor and adjust today and tomorrow’s plans throughout the day.
Benefits
Employee discount programs.
Employee and Family Assistance Program (EAP).
Great Place to Work
Life insurance and accidental death & dismemberment insurance.
Health care and dependent care spending accounts.
Employee Stock Purchase Plan (ESPP).
401(k) plan with a generous company match.
Short- and long-term disability.
Comprehensive medical benefits coverage, dental plans and vision coverage.
Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.
38% Leadership Roles by Women
Women in Top Leadership
38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.
$75.8M with Diverse Suppliers
Diverse Supplier Spending
The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.
82% Employee Satisfaction
Employee Satisfaction Rating
82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.
Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
Removed college-degree requirements for many roles to broaden access and inclusivity.
Aims to achieve 50% diversity in leadership roles by 2030.
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