Energy Specialist - Townsville
Energy Queensland
customer support
account management
kraken tech
inquiry resolution
compliance
cross-functional support
You’ll assist customers over the phone and through digital channels, managing accounts, resolving enquiries, and providing tailored support across billing, metering, moving requests, hardship, complaints, and more.
Using our Kraken technology, you’ll maintain accurate records and deliver positive, seamless, compliant end-to-end service that meets customer needs and regulatory requirements.
- Complete the online application form; and
- Upload a current resume (a cover letter isn’t required).
communication
problem solving
detail oriented
customer focus
multitasking
team collaboration
We welcome candidates from any industry or background – retail, administration, real estate, banking, or something completely different. If you have a passion for helping customers and the right transferrable skills, we’ll provide the training you need to succeed.
Drawing on your strong communication skills, attention to detail, and knowledge of energy regulations and policies, you’ll be a natural at interpreting data, making quick, informed decisions on your feet, and helping customers confidently navigate their energy usage and payment options.
Be part of a team that’s focused on delivering smarter, more responsive service to our retail customers and communities across the state. We’re on the lookout for team members who bring energy, initiative, and a customer-first mindset. If you’re someone who can think on your feet, make smart decisions, and drive positive change in pursuit of exceptional service outcomes, we want to hear from you.
IMPORTANT NOTE: If you’re successful in the recruitment process, you must be available for a 3-week, full-time training period. Training will run Monday to Friday, 8:00am to 5:00pm, starting Monday, 17 November 2025 and ending Friday, 5 December 2025. This training must be completed before officially commencing as an Energy Specialist.
- Strong verbal, interpersonal, and written communication skills and the ability to explain information clearly and simply, providing an exceptional customer experience.
- The ability to work well both independently and as part of a supportive, collaborative team.
- Attention to detail when managing customer information and accounts.
- Willingness to learn about energy products, regulations, and processes.
- A customer-focused mindset and the ability to stay calm and professional under pressure.
- A knack for solving problems and making quick, practical decisions on your feet.
- Confidence using computers and learning new systems quickly.
- The ability to multitask effectively in a fast-paced environment, balancing customer needs with system navigation and account management.
- $128k per annum + 14.75% super for a 10-day fortnight
- Feel safe and supported: A safety-first culture and access to our 24/7 Employee Assistance Program.
- $91k per annum + 14.75% super for a 9-day fortnight
- Online skills assessment: If you progress to the next stage, you’ll receive an email invitation to complete a short online skills assessment. This will come from our provider, Vervoe, and you’ll have 4 days (96 hours) from the time the invitation is sent to complete it.
- Permanent, full-time – 9-day fortnight – 36 hours per week
- $111k per annum + 14.75% super for a 9-day fortnight
- Leave for real life: Access to additional health and wellbeing, culture and diversity leave options.
- Need wheels: Novated lease options for personal use.
- Permanent, full-time – 10-day fortnight – 40 hours per week
- $105k per annum + 14.75% super for a 10-day fortnight
- apply online
- online skills assessment
- virtual panel interview
- final checks and offer
- reference checks
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- A vital force in delivering electricity to communities across Queensland, Australia.
- With a rich history rooted in providing reliable energy services, the company has evolved to embrace new technologies and solutions.
- Plays a key role in energizing residential, commercial, and transport sectors, ensuring power is consistently accessible.
- Manages large-scale infrastructure projects, delivering complex electrical networks to diverse communities.
- Specialized in utility services, including energy delivery, power grid management, and renewable energy integration.
- Focuses on sustainable energy solutions, supporting Queensland’s growth and transition to cleaner power sources.
- Committed to maintaining and expanding its infrastructure, ensuring energy reliability.
- Known for operational excellence and safety, maintaining trust as a partner in energy delivery.
- Safety is our priority – we are committed to keeping each other safe and well, always.
- We deliver for our customers – we understand their needs and are focused on providing value.
- We are trusted – we are transparent, respectful, and accountable in all our actions.
- We foster innovation – we seek new and creative ways to deliver energy solutions.
- We care for our people – we invest in their development, well-being, and career growth.
- We work together – collaboration and teamwork are key to our success.
Net Zero 2050
Commitment to Sustainability
Aiming to achieve net-zero greenhouse gas emissions by the year 2050.
- Committed to long-term reductions in greenhouse gas emissions and improvements in energy efficiency.
- Investing in renewable energy projects and infrastructure to support the transition to a low-carbon future.
- Ongoing efforts to reduce waste and promote sustainability across operations.
- Supporting programs to encourage energy efficiency among customers and communities.
- The company is focused on creating a diverse and inclusive workforce.
- Efforts are made to achieve gender balance across all levels, with specific programs to encourage female participation in traditionally male-dominated roles.
- The company supports and promotes diversity in leadership and decision-making.
- Regular monitoring and reporting on workforce demographics are conducted to ensure inclusivity in hiring and development.
