Product Support Coordinator

Description

• Generate standard jobs as required by Supervisors and Technicians
• Assist other Service Departments with scheduling of maintenance and repairs as required
• Process service work orders, service reports and payroll
• Obtain Customer purchase order numbers to support WIP (work in process) processing
• Expedite Warranty and Goodwill work orders through Warranty Departments
• Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
• Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler

Requirements

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• 2+ years of experience in support/service operations position

Benefits

• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Minimum post-secondary education
• Competitive total rewards including: wages, benefits, and premiums (as eligible)

Training + Development

Interview process

Visa Sponsorship

Security clearance