Product Support Coordinator

Overview

Manages service work orders from creation to execution, supporting customers and service team.

Key Responsibilities

• job generation
• scheduling
• work orders
• purchase orders
• warranty expediting
• wip monitoring

Tasks

-Generate standard jobs as required by Supervisors and Technicians -Assist other Service Departments with scheduling of maintenance and repairs as required -Process service work orders, service reports and payroll -Obtain Customer purchase order numbers to support WIP (work in process) processing -Expedite Warranty and Goodwill work orders through Warranty Departments -Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process -Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler

Requirements

• safety
• environment
• 2+ years
• support ops

What You Bring

-Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives -2+ years of experience in support/service operations position

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Benefits

-An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada -Working for the best in class equipment dealer and with the premium Caterpillar brand -Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success -Minimum post-secondary education -Competitive total rewards including: wages, benefits, and premiums (as eligible)

About Toromont Cat

-Founded as a leading distributor of Caterpillar products in Canada. -Renowned for delivering world-class equipment and service solutions. -Specializes in heavy equipment for construction, mining, and power sectors. -Known for its large fleet of Caterpillar machinery and innovative service solutions. -Offers a broad range of equipment for industries from construction to agriculture. -A trusted partner for major infrastructure projects and resource extraction. -Stands out for its comprehensive service network, ensuring uptime for critical operations. -Active in large-scale projects across Canada, supporting industries from roads to power plants.

Sector Specialisms