Customer Relations Manager at Century Communities, Inc. (Nyse:Ccs) in Las Vegas, NV | Kablio

Role

Description

trade management

root cause

standards review

repair monitoring

payment authorization

issue resolution

Manage trades to completion of service requests to customer satisfaction.
Participates in root-cause analysis of issues and sends recommendations to the manager.
Review and support Century's Construction Standards.
Determine trade accountability for back charges and PO’s.
Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO).
Ensures that the Homeowner is educated on all products and warranties within the home.
Follow through on all customer issues.
Responsible for the presentation of a professional image.
Remain in compliance with the Company's policies and procedures.
Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
Resolve all customer issues with appropriate team members and trade partners.
Facilitate a timely response, execution, and completion of all customer issues.
Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations.
Establish and maintain positive internal and external customer relationships.
Follow applicable legal protocol and process necessary workflow.
Ensure the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service.
Communicate any necessary work to the Customer Relations Coordinator.
Provide leadership with regular updates on escalated issues.
Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
Authorize payment for work performed within approval limits.
Perform service-related tasks as requested (adjustments and repairs).

Requirements

customer service

2+ years

construction

college degree

microsoft office

high school

An excellent communicator with a professional, friendly demeanor.
Outstanding Customer Service skills.
2+ years of related experience and in residential customer service/home warranty.
Experience in the Construction or Homebuilding industry is strongly preferred.
A college is degree preferred.
Highly proficient in Microsoft applications (Excel, PowerPoint, Word).
Ability to stay calm under stressful circumstances.
A high school diploma or GED is required.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 2002

Established Year

Began operations in 2002, serving as the foundation for its growth in the homebuilding industry.

20+ States

Nationwide Presence

Operates in over 20 states across the U.S., ensuring a broad geographic presence.

NYSE Market

Public Float

Listed on the New York Stock Exchange (NYSE) under the ticker symbol CCS, showcasing its publicly traded status.

Continuous Growth

Market Expansion

Continually expands its operations nationwide, offering more housing options and increasing its market presence.

Focuses on building single-family homes, townhomes, and condominiums.
Caters to a wide variety of buyers with entry-level and move-up homes.
Known for innovative designs and quality construction.
Offers mortgage services through its subsidiary.
Projects include suburban communities and urban developments focused on creating connected, livable spaces.
Adapts to market demands, adjusting home designs and pricing based on regional trends.

Culture + Values

Mission: "A HOME FOR EVERY DREAM®"
Established Century University for training and development of construction and customer-relations teams
Founded Century Communities Foundation to support local and national community initiatives
Board oversight includes annual training on Century Code of Business Conduct and Ethics
Policies include Labor Rights Policy, Vendor Code of Conduct, Human Rights Policy Statement

Environment + Sustainability

$12.4M investment

Energy-efficient technologies

Invested $12.4 million in energy-efficient technologies in 2023, significantly improving energy performance.

Average HERS Index 58

Energy efficiency benchmark

Achieved an average Home Energy Rating System (HERS) Index of 58, far below the national average of 100.

22% Virgin Material Reduction

Sustainable construction

Reduced virgin material consumption by 28% year-over-year in 2023, promoting sustainable construction practices.

22% Carbon Emissions Cut

Construction efficiency

Cut carbon emissions in construction processes by 22% in 2023, enhancing overall environmental performance.

Maintains GHG inventory trend tracking and continues TCFD and SASB-aligned reporting
Committed to developing land responsibly, complying with all environmental regulations
Launched all-electric home community (Rose Glen, Upland CA, Sep 2024)
No publicly stated net-zero target date in available disclosures

Inclusion & Diversity

Published a Commitment to Diversity and Inclusion policy, updated in 2023.
Provides annual employee trainings on anti-harassment, anti-discrimination, and the Code of Business Conduct and Ethics.
Maintains a commitment to pay equity.
Updated the Vendor Code of Conduct and Labor Rights Policy in 2023 to include diversity elements.
Ensures board-level oversight of ESG initiatives, including diversity efforts.

Articles

Career Opportunities

Our Communities

Role

Description

trade management

root cause

standards review

repair monitoring

payment authorization

issue resolution

Manage trades to completion of service requests to customer satisfaction.
Participates in root-cause analysis of issues and sends recommendations to the manager.
Review and support Century's Construction Standards.
Determine trade accountability for back charges and PO’s.
Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO).
Ensures that the Homeowner is educated on all products and warranties within the home.
Follow through on all customer issues.
Responsible for the presentation of a professional image.
Remain in compliance with the Company's policies and procedures.
Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
Resolve all customer issues with appropriate team members and trade partners.
Facilitate a timely response, execution, and completion of all customer issues.
Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations.
Establish and maintain positive internal and external customer relationships.
Follow applicable legal protocol and process necessary workflow.
Ensure the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service.
Communicate any necessary work to the Customer Relations Coordinator.
Provide leadership with regular updates on escalated issues.
Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
Authorize payment for work performed within approval limits.
Perform service-related tasks as requested (adjustments and repairs).

Requirements

customer service

2+ years

construction

college degree

microsoft office

high school

An excellent communicator with a professional, friendly demeanor.
Outstanding Customer Service skills.
2+ years of related experience and in residential customer service/home warranty.
Experience in the Construction or Homebuilding industry is strongly preferred.
A college is degree preferred.
Highly proficient in Microsoft applications (Excel, PowerPoint, Word).
Ability to stay calm under stressful circumstances.
A high school diploma or GED is required.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 2002

Established Year

Began operations in 2002, serving as the foundation for its growth in the homebuilding industry.

20+ States

Nationwide Presence

Operates in over 20 states across the U.S., ensuring a broad geographic presence.

NYSE Market

Public Float

Listed on the New York Stock Exchange (NYSE) under the ticker symbol CCS, showcasing its publicly traded status.

Continuous Growth

Market Expansion

Continually expands its operations nationwide, offering more housing options and increasing its market presence.

Focuses on building single-family homes, townhomes, and condominiums.
Caters to a wide variety of buyers with entry-level and move-up homes.
Known for innovative designs and quality construction.
Offers mortgage services through its subsidiary.
Projects include suburban communities and urban developments focused on creating connected, livable spaces.
Adapts to market demands, adjusting home designs and pricing based on regional trends.

Culture + Values

Mission: "A HOME FOR EVERY DREAM®"
Established Century University for training and development of construction and customer-relations teams
Founded Century Communities Foundation to support local and national community initiatives
Board oversight includes annual training on Century Code of Business Conduct and Ethics
Policies include Labor Rights Policy, Vendor Code of Conduct, Human Rights Policy Statement

Environment + Sustainability

$12.4M investment

Energy-efficient technologies

Invested $12.4 million in energy-efficient technologies in 2023, significantly improving energy performance.

Average HERS Index 58

Energy efficiency benchmark

Achieved an average Home Energy Rating System (HERS) Index of 58, far below the national average of 100.

22% Virgin Material Reduction

Sustainable construction

Reduced virgin material consumption by 28% year-over-year in 2023, promoting sustainable construction practices.

22% Carbon Emissions Cut

Construction efficiency

Cut carbon emissions in construction processes by 22% in 2023, enhancing overall environmental performance.

Maintains GHG inventory trend tracking and continues TCFD and SASB-aligned reporting
Committed to developing land responsibly, complying with all environmental regulations
Launched all-electric home community (Rose Glen, Upland CA, Sep 2024)
No publicly stated net-zero target date in available disclosures

Inclusion & Diversity

Published a Commitment to Diversity and Inclusion policy, updated in 2023.
Provides annual employee trainings on anti-harassment, anti-discrimination, and the Code of Business Conduct and Ethics.
Maintains a commitment to pay equity.
Updated the Vendor Code of Conduct and Labor Rights Policy in 2023 to include diversity elements.
Ensures board-level oversight of ESG initiatives, including diversity efforts.

Articles

Career Opportunities

Our Communities