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Customer Service Representative - Tag and Titles
Altec
Customer service representative responsible for handling timed auction payouts, title processing, purchase orders, and reviewing photos and items in AIM for timed auctions.
14d ago
Junior (1-3 years)
Full Time
Birmingham, AL
Office Full-Time
Company Size
4,388 Employees
Service Specialisms
Engineering
Design
Consulting
Technical Services
Project Management
Turnkey
Sector Specialisms
Electric Utility
Telecommunications
Tree Care
Lights and Signs
Contractor
Role
What you would be doing
streamline processes
database management
auction payouts
ap review
client interaction
purchase orders
- Participates in RCI events as requested
- Create and maintain streamline processes to record lot issues from buyers for review
- Create and maintain database to track refund issues
- Create and maintain database to track lot issues after the sale to improve quality
- Handles timed auction payouts, interacting with consignors
- Attends classroom and online training sessions to enhance skills and build knowledge
- Handles AP review for timed auction invoices
- Audit items in AIM to funnel to correct workflow status
- Authorizes purchase orders for Service Centers and other Suppliers
- Work with Managers to:
- Interacts directly with customers in a professional manner;
- Review photos from Service Centers and third-party holding yards
What you bring
high school
bachelor’s
pc skills
communication
customer skills
three years
- Mechanical aptitude, product or industry knowledge preferred
- Excellent written and verbal communication skills
- A minimum of three years of experience in customer service, sales or marketing
- Must demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality work
- High School Diploma or GED required
- Where your strong administrative, interpersonal, organization and communication skills can shine,
- Bachelor’s Degree will be considered in lieu of 2 years of experience
- Title experience preferred
- PC Skills using spreadsheets, word processing, and other office management applications required
- Must be able to work in a team environment
- Must be able to work independently to manage their time and tasks
- Bachelor’s Degree preferred
- Demonstrated Customer and People Skills
- Demonstrates consistent progress towards proficiency in areas of training (defined by training objectives document)
- Retirement Savings Plan – Traditional 401(k) or Roth 401(k)
- Company Holidays, Paid Vacation, and Vacation Purchase
- Tuition Reimbursement Program
- Personal and Professional Learning/Development Opportunities
- Medical, Dental, and Vision Health Care Plans
- Bilingual - English/Spanish a bonus
- Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)
- Where continued growth can result in a long-term career position,
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted as part of the hiring process.
People also searched
Company
Overview
100+ Countries
Global Reach
The company operates and serves clients across more than 100 countries worldwide.
- Born in 1929, it grew from a small utility equipment business into a global brand.
- Public and private fleets rely on its signature bucket trucks, cranes, digger derricks and aerial devices to connect communities.
- Over the decades it evolved into multiple divisions—from manufacturing and rental to capital services—under a unified holding structure.
- Bolstered by strategic acquisitions, it blends in‑house fabrication with custom engineering across its North American facilities.
- It pioneered fleet electrification and data‑driven fleet insights, integrating telematics and digital analytics into heavy equipment.
- Flagship projects range from electrical utilities and telecom lines to tree‑care, signage maintenance and contractor fleets.
- Customer First
- Enjoyment of Work
- Family
- Financial Stability
- Integrity
- People Are Our Greatest Strength
- Quality
- Spiritual Development
- Teamwork
99% Waste Recycling
Burnsville, NC Plant
Recycles 99% of its waste, including sheet steel, brass, copper, aluminum, pallets, cardboard, office paper, plastic, PVC, and silicone.
- Introduced Green Fleet product line including JEMS® energy storage systems to reduce carbon footprint and idle time
- Shrewsbury, MA Service Center is LEED-certified; features recycle wash bay, motion-sensitive LED lighting, occupancy-based HVAC
- St. Joseph, MO facility installed solar energy systems to evaluate wider adoption
- Majority of facilities upgraded to LED lighting to cut energy use and carbon output
- Corporate policies promote powering down computers nightly, optimizing lighting/heating usage, using natural light, conserving water
- Goal: maximize sustainability, strengthen competitive position, deliver energy-efficient products/services
4.0/5 Rating
Glassdoor Diversity & Inclusion Rating
The company has a Glassdoor Diversity & Inclusion rating of 4.0 out of 5 stars, based on ~281 reviews.
3.5/5 Women
Female Employee Feedback
Women employees rated the company's Diversity & Inclusion efforts at 3.5 out of 5 on Glassdoor, based on 23 reviews.
4.1/5 Men
Male Employee Feedback
Male employees rated the company's Diversity & Inclusion efforts at 4.1 out of 5 on Glassdoor, based on 120 reviews.
Bottom 15%
Diversity Score Ranking
The company ranks in the bottom 15% for diversity among similar-sized firms, according to Comparably.
- Equal opportunity employer with affirmative action plans covering gender, race, age, disability, veteran status, sexual orientation, gender identity/expression, and more
- Inclusion defined as understanding, valuing and respecting workplace diversity so no associate is excluded from opportunities
- Maintains a work environment free from unlawful discrimination and harassment; associates treated with respect and dignity
- Employee resource groups in place to support diverse backgrounds
- Diversity and inclusion training provided to all employees
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