Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Customer Service Associate, Remediation
Qcells North America
Handle customer inquiries for distressed solar installers, providing support and solutions.
9d ago
Junior (1-3 years)
Full Time
Teaneck, NJ
Office Full-Time
Company Size
400 Employees
Service Specialisms
Solar Energy Solutions
Energy Storage Systems
Project Development
Renewable Energy Engineering
Energy Solutions Consulting
Sector Specialisms
Residential
Commercial
Government
Solar
Energy
Energy Storage Systems
Power Plants
Energy Retail
Role
What you would be doing
crm documentation
queue management
inquiry handling
team coordination
faq development
customer guidance
- Help customers understand next steps, alternative solutions, and their financing responsibilities.
- Handle inbound and outbound customer inquiries related to solar installers who are no longer in business or are experiencing operational issues.
- Provide accurate, compassionate, and timely updates to customers regarding service transfers, warranty options, repair status, and financing obligations.
- Document all customer interactions clearly in CRM systems and escalate complex cases appropriately.
- Participate in ongoing training to stay updated on changes in solar financing, installer partnerships, and support policies.
- Coordinate with internal departments such as Operations, Legal, and Risk to ensure customer concerns are resolved efficiently and compliantly.
- Assist in developing FAQ materials or support content to streamline customer understanding of impacted installer scenarios.
- Monitor and manage case queues to ensure service level agreements (SLAs) are consistently met.
What you bring
salesforce
tableau
excel
bachelors
project management
communication
- Advanced working skill set with Salesforce, Tableau, and MS Office (specifically Excel and PowerPoint) including advanced Excel formulas (vlookup, if statements, pivot tables).
- Ability to manage time effectively and prioritize competing demands including pursue/manage multiple threads, make accurate forecasts, and hit major milestones on time.
- Strong communication and interpersonal skills; ability to explain complex issues with clarity and empathy.
- Familiarity with CRM tools (e.g., Salesforce, Zendesk) and support ticketing systems.
- Previous financial services and/or consumer lending experience.
- Bachelor’s degree or related experience, 1+ years of experience in customer service role, preferably in fintech, energy, or a regulated industry.
- Experience with project management or customer service roles, solar operations, and B2B2C experience.
- Experience working with distressed or escalated customer situations is highly preferred.
- Experience related to consumer loan processing, underwriting and regulatory requirements.
- Demonstrated track record of successfully working on multiple projects, possess ability to work effectively under pressure, meet strict deadlines, and complete assignments with little oversight.
- Excellent verbal and written communication skills; strong interpersonal skills requiring sensitivity and discretion; capable of analyzing data; strong attention to detail; and the ability to exercise sound judgement.
- This target salary range is for CA positions only and should not be interpreted as an offer of compensation.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Customer Service Jobs in New York City United StatesCustomer Service Jobs in Mount Vernon United StatesCustomer Service Jobs in Hoboken United StatesCustomer Service Jobs in New Rochelle United StatesCustomer Service Jobs in Passaic United StatesCustomer Service Jobs in Clifton United StatesCustomer Service Jobs in Manhattan United StatesCustomer Service Jobs in Paterson United States
Company
Overview
$2.5 billion investment
U.S. Solar Supply Chain Investment
A significant investment in building a fully integrated U.S. solar supply chain, from ingots to modules.
8.4 GW annual capacity
Georgia Plants Capacity
The Georgia plants (Dalton and Cartersville) deliver 8.4 GW of solar production capacity annually.
12 GW solar-plus-EPC deal
Landmark Microsoft Deal
A major 8-year deal with Microsoft underscores the company's market trust and scale.
30,000 panels/day
Dalton Production Rate
The Dalton site is the largest solar-module factory in the Western Hemisphere, producing tens of thousands of panels daily.
- Pioneers solar and storage innovation from U.S. factories, born in South Korea and on a mission in North America.
- Projects range from utility-scale EPC builds to residential panel installations and energy-storage systems.
- As a leader in solar tech, it pilots cutting-edge manufacturing techniques to reduce costs and improve efficiency.
- Blends global R&D roots in Germany and Korea with bold U.S. industrial expansion and market leadership.
35% Emission Reduction
GHG Emission Target
Committed to reducing Scope 1 and 2 greenhouse gas emissions by 35% by 2030, aiming for net zero by 2050.
25% Carbon Intensity
Certified Product Impact
U.S.-assembled panels are certified to be at least 25% less carbon-intensive than non-certified products.
>95% Material Recycling
Solar Panel Recycling
Partnership with SOLARCYCLE ensures over 95% of panel materials like aluminum, silver, and glass are recycled.
A Climate Score
CDP Recognition
Received top-tier 'A' climate score in 2023 from CDP for comprehensive climate reporting.
- Committed to net zero emissions by 2050 using a 2018 baseline.
- Generated significant on-site solar energy at Dalton facility.
- Reducing emissions per module despite increased production.
- Achieved EPEAT registration for solar products with lower embodied carbon.
- Dalton and Cartersville facilities expected to reach high capacity and COâ‚‚ avoidance.
316% growth
Membership Surge
The employee-led 'Clean Energy Crew' saw a significant increase in membership since its 2023 launch, demonstrating strong engagement and influence on workplace initiatives.
- Champion-level partner to Women in Renewable Industries and Sustainable Energy (WRISE)
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio