Technical Support Technician II

Description

The Production Process Technician provides technical support and drives process improvements in the manufacturing of wind turbine blades, ensuring safe and efficient operations within the assigned production area.

• Own technical support processes for assigned production area.
• Ensure production processes are performed safely.
• Collaborate with production staff to meet the production plan.
• Troubleshoot process problems and implement solutions to reduce downtime and maintenance costs.
• Monitor equipment performance, identify errors, and implement corrective actions.
• Lead and co‑facilitate process improvement projects.
• Lead technology transfer, new process introductions, and capacity expansions.
• Update and audit the Bill of Materials for the assigned area.
• Create, validate, and maintain production work instructions.
• Develop and update process procedures for accurate documentation.
• Provide technical support for production and logistics documentation.
• Interface with management and employees to gather information and guide implementation.
• Synthesize and research complex information.
• Translate concepts into images, apply design principles, and ensure attention to detail.
• Follow policies, complete administrative tasks timely, support organizational goals.
• Observe safety procedures, report hazards, and use equipment properly.
• Manage site‑specific instructions.

Requirements

• Associate degree or equivalent from a two‑year college or technical school.
• Minimum 4 years manufacturing or production experience with strong process flow knowledge.
• Experience with composite materials or at least 2 years in a similar process‑focused role.
• Ability to create, update, and maintain SOPs, PWIs, and production documentation.
• Experience handling engineering change requests.
• Understanding of lean principles (preferred).
• Ability to read and comprehend simple instructions and memos.
• Capability to present information effectively in one‑on‑one or small group settings.
• Proficiency in basic math calculations, ratios, percentages, and interpreting bar graphs.
• Ability to follow detailed written or oral instructions using common sense.

Benefits

The role offers competitive compensation of $25‑$30 per hour, shift differentials, and a comprehensive benefits package that includes dental and vision coverage, generous PTO, a 401(k) match, tuition assistance, and a global bonus, providing strong development opportunities.

• Dental and vision coverage.
• Generous paid time off.
• 401(k) plan with employer match.
• Tuition assistance.
• Global bonus program.
• Friday‑Sunday 6 am – 6:30 pm with $3/hr differential.
• Friday‑Sunday 6 pm – 6:30 am with $6/hr differential.
• Monday‑Thursday 6 pm – 4:30 am with $3/hr differential.
• $25‑$30 per hour.

Training + Development

Interview process

Visa Sponsorship

Security clearance