Diagnose errors or technical problems and determine proper solutions.
Comprehend customer requirements and make appropriate recommendations/briefings .
Bring to the attention of the Service Manager any shop tools, equipment or vehicle that is not in a serviceable condition or unsafe to use.
Tie workflow to schedule.
Provide service and customer support during field visits or dispatches.
Completes basic computer tasks including completing work orders, looking up parts, and communicating via email.
Produce timely and detailed service reports.
Build positive relationships with customers.
Maintains tools in good working order per MSHA and OSHA regulations.
Manage all on site installation, repair, maintenance, and test tasks.
Communicates with coworkers and customers to ensure top quality equipment is always available and customer expectation is exceeded.
Operate vehicle in a safe manner and use field automation systems.
Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections.
Cooperate with the technical team and share information across the organization.
Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop.
Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all paperwork on the equipment to which the individual is assigned.
Follow all company’s filed procedures and protocols.
Drive to various vendors to acquire parts for assigned repairs .
Participate in all training programs directed by Manager.
Requirements
field service
troubleshooting
diesel engines
driver's license
high school
teamwork
Ability to work flexible shifts.
Proven field service experience
Ability to troubleshoot, test, repair, and service technical equipment.
Must have own tools.
Must have a valid driver’s license and acceptable driving record.
Willing to train and assist other team members with difficult or lengthy repairs.
Required to travel to various locations for training classes/seminars .
High School Diploma or GED
Position may require several hours of driving daily to job sites.
Exhibit strong teamwork.
Extensive knowledge of diesel engines and construction equipment
Benefits
Health savings accounts with company contributions
Company-paid life and disability insurance
Outdoor exposure to elements
Safety Bonus Program
Vision Insurance
401(k) and Roth retirement plans with company matching.
Dental Insurance
Medical Insurance
Profit Sharing Opportunities
Boot/PPE Reimbursement Allowance
Generous paid time off, including vacation and holidays.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
drug test and background check required before start date.
Company
Overview
Founded 2012
Company Establishment
The company was established in 2012 and has since grown into a major player in the equipment rental industry.
Top 10
Industry Ranking
After a landmark merger, the company is now ranked among the top 10 general equipment rental firms in the U.S.
25 Branches
Geographic Presence
The company maintains a network of 25 branches across key states, ensuring broad accessibility for clients.
99% On‑time
Service Reliability
The company ensures high service reliability with 99% on-time delivery and 24/7 support from trained technicians.
Its projects range from infrastructure and utility ventures to industrial, manufacturing, government and mining operations.
It also runs a used‑equipment division, helping contractors acquire quality pre‑owned machinery at lower cost.
Culture + Values
Being great through serving others above ourselves.
Always making decisions that you would be proud to share with your family and friends.
Holding yourself and others to the highest standards and leading by example.
Believing in our mission so that the force of your conviction motivates and inspires others.
Environment + Sustainability
No publicly stated net‑zero target date or carbon emission reduction goals found on website or LinkedIn.
No explicit data‑driven environmental or sustainability results available (e.g. energy use, waste reduction, emissions avoided).
No mention of sustainability initiatives such as renewable energy use, fleet electrification, green facility design, or recycling programs.
Inclusion & Diversity
3.5/5
Glassdoor Diversity Rating
This score reflects employee feedback on the company's efforts toward diversity and inclusion, based on 59 reviews.
Mission statement emphasizes creating a great organization built around wonderful people but lacks supporting DEI data or targets.
No disclosed gender breakdown, pay equity data, leadership representation metrics, or DEI-specific strategic goals.