Accounts Receivable Team Lead

Description

• Supervise and coach Collections Specialists, handling daily prioritization, performance management, training, and development.
• Provide daily guidance on procedures, technical issues, prioritization, and customer interactions; remove blockers.
• Assess training needs, develop and maintain training materials, job aids, and playbooks; ensure cross‑training.
• Act as escalation point for high‑impact payment issues and drive timely resolution.
• Drive data‑driven collections execution to reduce DSO, minimize bad debt, and maintain customer relationships.
• Leverage Esker to manage dunning, dispute tracking, activity logging, and approvals, ensuring it is the system‑of‑record.
• Own and improve dispute resolution processes in partnership with Billing and Sales.
• Monitor and report team KPIs (DSO, % current, promise‑to‑pay accuracy, disputes, contact attempts, productivity) to leadership.
• Review and approve collection strategies for high‑risk accounts and support negotiation of payment plans.
• Support month‑end close activities: aging review, reserves, unapplied cash/credits, write‑offs, reporting.
• Identify and implement process improvements for scaling AR during growth and acquisitions.
• Partner with cross‑functional stakeholders on transformation initiatives (system changes, data quality, billing accuracy, onboarding).
• Ensure compliance with internal controls, policies, and customer‑specific billing/collection requirements.

Requirements

The company is looking for an experienced Accounts Receivable Team Lead to supervise a team of Collections Specialists in a high‑volume, multi‑location environment. The role is hands‑on, involving daily coaching, removing roadblocks, and driving consistent execution to improve cash collection, reduce DSO, and enhance customer experience. The Team Lead will act as the go‑to resource for procedures, escalations, and training, standardizing dispute management and workflow through Esker.

The ideal candidate brings four or more years of progressive AR/collections experience in a large B2B organization, at least two years of supervisory experience, and demonstrated expertise with Esker or comparable automation platforms. Experience in project‑based billing environments, multi‑entity integrations, and ERP systems is essential, along with a Bachelor’s or Associate’s degree in a related field.

• 4+ years progressive AR/collections experience in high‑volume B2B settings, with companies >$500M revenue.
• 2+ years direct supervisory experience, including hiring, onboarding, coaching, and performance accountability.
• Hands‑on experience with Esker or similar AR automation platforms (e.g., HighRadius, Sidetrade, Billtrust).
• Proven ability to lead change in transformation environments and standardize processes across locations.
• Experience in field services, construction, fire protection, or other project‑based billing.
• Experience supporting multi‑entity/M&A integrations related to AR.
• Familiarity with ERP/accounting systems (Sage 300 CRE, Oracle, NetSuite, etc.).
• Strong prioritization, deadline management, and attention to detail in fast‑paced settings.
• Bachelor’s or Associate’s degree in Accounting, Finance, Business Administration, or related field (preferred).

Benefits

Encore offers a competitive salary with performance‑based bonuses, a purpose‑driven environment, flexible dress code, and a people‑focused culture that values experimentation and learning. Employees receive leading‑edge productivity tools, comprehensive health coverage, a 401(k) plan with company match, and a company‑paid life insurance policy.

• Competitive salary with performance‑based bonuses.
• Flexible dress code and branded Encore swag.
• Access to leading‑edge web‑based productivity tools.
• Comprehensive medical, dental, and vision coverage.
• Fidelity 401(k) with company match.
• Company‑paid $50,000 life insurance policy.

Training + Development

Interview process

Visa Sponsorship

Security clearance