Facilities Helpdesk Adviser

Description

• Ensure information on completed and partially completed tasks is entered into the databases, maintaining accurately the current status of all tasks.
• Regularly review logged calls on the database, to monitor progress, identify priority tasks and ensure timely completion
• To ensure that the relevant information is accurately logged on FM Services database in accordance with Performance Management System (PMS) to enable the effective transfer of information to the appropriate department for action. Provide the department with a task number.
• Responsible for passing on instructions to facilities staff, recording such action in response to calls, requests etc., and enabling staff to meet the performance targets of the contract
• Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls as necessary) to maximise efficiency and also to facilitate a good responsive customer service
• Receive and process customer telephone, email, and fax or internet requests to ensure the timely and effective completion of work, in accordance with the service level specification
• Centrally co-ordinate and support the activities of all within the contract and assist in achieving the integration of information and service in a customer focused environment.

Requirements

• Experience in a large organisation in an admin or call centre role
• Good verbal and written communication skills
• Ability to work effectively as part of a team
• This role includes a DBS Standard check therefore ability to pass is essential.
• Understanding of Microsoft word, Excel and Access
• Ability to work shifts to meet the needs of the department

Benefits

• Holiday purchase scheme
• Attractive Employee Referral Rewards Scheme
• Employee discount shopping schemes on major brands and retailers
• 25 days annual leave (+ public holidays)
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Gym membership discounts
• Life Cover equivalent to 1 times annual salary
• Cycle to work scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• 2 corporate social responsibility days per year

Training + Development

Interview process

Visa Sponsorship

Security clearance