Customer Support Operative
Taylor Wimpey Plc
Inspect and remediate home defects, coordinate repairs and communicate with customers.
22 days ago ago
Junior (1-3 years)
Full Time
Dunfermline, Scotland, United Kingdom
Field
Company Size
10,000 Employees
Service Specialisms
Property Development
Construction services
Design
Project Management
Engineering
Architecture
Technical Services
Sector Specialisms
Residential
Role
What you would be doing
customer service
material sourcing
work inspection
remedial works
process improvement
stakeholder collaboration
- Acts as an inspiring role model across the team in the delivery of great customer service
- Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly
- Builds relationships with other functions and works collaboratively with them to resolve issues and prevent re-occurrence.
- Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
- Keeps up to date
- Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
- Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
- If required, sources materials cost effectively, with the agreement of the Customer Support Manager or Senior Customer Support Operative
- May carry out inspections of potential remedial works in order to understand if work is required, what needs doing and how many people will be required
- Keeps the Customer Support Coordinators updated of progress on customer remediation works
- Undertakes remedial works that might encompass a range of trades e.g. carpentry, painting, dry-lining, and any other remedial works as requested by the Customer Support Manager or Senior Customer Support Operative
What you bring
city & guilds
driving licence
housebuilding
other trades
resilience
independent
- Previous experience of working in the housebuilding industry
- Experience of other trades than carpentry and painting
- Always demonstrates positive behaviour when discussing or interacting with customers
- Proven ability to remain calm, measured and resilient in challenging situations
- Qualified City & Guilds carpenter or painter
- Able to demonstrate ability to work flexibly, efficiently and reliably
- Clean driving licence.
- Proven ability to work independently, prioritise work and take initiative to find solutions to problems
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1980
Years in Business
Established their presence as a major homebuilder in the UK with a long-standing history of delivering quality homes.
Merged in 2007
Significant Merger
Expanded operations through a notable merger, enhancing their position in the housing market.
- Specializes in creating new communities, developing residential and mixed-use projects across the country.
- A diverse portfolio includes affordable housing, family homes, and premium developments tailored to various customer needs.
- Works with local authorities and communities to design homes that blend seamlessly into their surroundings.
- Focuses on sustainable development, emphasizing energy-efficient homes.
- Known for delivering homes on time, providing quality and reliability in construction.
- Known for excellent customer service, ensuring homes meet the highest standards.
- Plays a significant role in the housing sector, influencing the growth and development of the UK property market.
- We put people first.
- We act with integrity.
- We strive for excellence.
- We are passionate about delivering quality.
- We are collaborative.
25% CO2 Reduction
Carbon Emissions Drop
Achieved a significant reduction in carbon emissions per unit of housing over the past 5 years.
10% Water Usage
Efficiency Goal
Committed to reducing water consumption per home by 2025.
30% Zero Carbon
Sustainable Housing Target
Aimed to deliver a portion of homes with zero carbon emissions by 2025.
80% Waste Recycled
Construction Recycling
Over 80% of construction waste is recycled, reducing landfill use.
- Targeting net zero carbon emissions by 2050.
- Pioneering the use of renewable energy sources in our developments.
40% Target
Senior Leadership Goal
Aiming for 40% women representation in senior leadership roles by 2025.
37% Achieved
Women in Senior Roles
37% of senior leadership positions are currently held by women as of 2023.
- Committed to increasing representation of underrepresented groups in management.
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