Resident Care Coordinator

Description

• Provides support to staff to encourage team work and lead as an example in creating a harmonious environment.
• Represents the company in a professional manner at all times.
• Ensure proper response and handling of all community emergencies with staff.
• Aids the Director of Assisting Living with maintaining community appearance and repairs.
• Aids the Assisted Living Director in coordinating all aspects of the operation to meet and exceed state regulations.
• Deal with resident concerns and requests on a timely basis, in coordination with the Assisted Living Director, to ensure resident satisfaction with management.
• Maintains consistent contact with residents and family members to provide prompt and courteous resolution to concerns.
• Utilizes technology as a practice to be efficient with community resources.
• Assists Director of Assisted Living with hiring and training of department team members.
• Aids the Assisted Living Director in achieving acceptable results from state and other regulatory agencies.
• Ensure current resident files, inclusive of care plans, are properly maintained.
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.

Requirements

• Flexible, innovative and demonstrates the ability to lead and manage.
• Proficient computer skills including but not related to Microsoft Word, Excel, Outlook and the community’s EHR platform.
• High integrity, positive attitude, mission drive and self-directed.
• Thorough comprehension of the regulations related to the operation of the community.
• Working in a high-pressure environment, interacting with difficult customers/vendors, handling urgent matters, resolving conflicts, having effective interpersonal skills
• Working knowledge of the industry.
• Five years of experience in the industry or a related field.
• Ability to identify issues before or as they occur.
• Operating a company vehicle or personal vehicle (as required) to perform job duties. Candidates must be willing and able to drive for work-related purposes as needed
• This position typically operates indoors in an air-conditioned office, with a mixture of natural, incandescent and fluorescent light.
• You will also periodically be confined to a vehicle.
• Excellent verbal, written and listening skills.

Benefits

• Five medical plan options – several including a Health Savings Account with an employer contribution
• Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
• Passion, dedication and commitment for providing seniors an engaging, enlivening and captivating living environment.
• Tuition Reimbursement Program
• 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation
• Employee Referral Program
• Life Insurance, provided at no cost to the employee.
• Generous Paid Time Off in addition to paid company holidays and a “Float” Holiday to celebrate a day or holiday that you hold special.

Training + Development

Interview process

Visa Sponsorship

Security clearance