Field Service Manager- Power Equipment
Multiquip Inc.
Lead field service ops, troubleshoot, repair, train, and drive sales for power equipment.
3 days ago ago
$90,000 - $110,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Fort Lauderdale, FL
Field
Company Size
1,000 Employees
Service Specialisms
Construction services
Project Management
Engineering
Design
Technical Services
General Contractor
Sector Specialisms
Construction
Industrial
Telecom
Government
Aerospace
Entertainment
Oil and Gas Exploration
Role
What you would be doing
field repairs
diagnostics
technical training
crm logging
warranty inspections
preventive maintenance
- Provide expert troubleshooting and hands-on repair assistance to customers.
- Build strong relationships with Authorized Service Centers in your territory.
- Actively promote Multiquip’s sales and service initiatives to increase departmental and company revenue.
- Act as the key liaison between customers and Multiquip for technical concerns.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- Support creation of service bulletins, manuals, and training materials.
- Perform field repairs to support service goals and drive revenue growth.
- Keep accurate records of service activities and customer interactions in CRM systems.
- Conduct warranty inspections and authorize claims as needed.
- Deliver technical training and guidance to internal teams and customers.
- The employee is occasionally required to use hands to handle, feel, or manipulate objects; reach with hands and arms; and stoop, kneel, or crouch as needed.
- Diagnose issues, prepare estimates, and ensure timely job completion.
- Oversee daily field service operations, including repairs, training, and technical support.
- Submit detailed service reports and technical feedback.
- Recommend and support use of MQ filter kits.
- Promote MQ service and preventive maintenance programs—both in the field and at MQ factory service centers.
- Identify and encourage opportunities for direct parts sales through Multiquip.
What you bring
diagnostic software
generator controllers
plc
electrical safety
associate degree
microsoft office
- Willing to travel for field repairs and customer support.
- Experienced in using diagnostic and service software to troubleshoot, analyze, and repair equipment effectively.
- Skilled in troubleshooting complex systems and interpreting technical documents.
- Clear communicator, able to explain technical info to various audiences.
- Electrical safety certification or qualifications are considered a strong plus.
- Power Generation & Controls: Experienced with generator controllers, voltage systems, AVRs, and PLCs; adept at software updates and system optimization.
- Must be able to lift and/or move up to 50 pounds
- Industry Experience: 5+ years as a Power Generation Technician, with advanced skills in electrical and diesel engine repair (Tier 4 engines preferred).
- Proficient in Microsoft Office applications, including Word, Outlook, and PowerPoint, with the ability to create reports, presentations, and professional communications.
- Electrical & Maintenance Expertise: Skilled in reading schematics, performing complex electrical repairs, and conducting preventive maintenance on various equipment.
- Education: Associate degree or 5+ years of hands-on experience in power generation. Equivalent combinations of education and experience are welcome.
- Must be able to operate standard tools and equipment for repairs.
- Proficient in Microsoft Office, Adobe Acrobat, and web-based service tools.
- Advanced Troubleshooting: Proficient in diagnosing mechanical and electrical issues using diagnostic tools and software.
- Must hold a valid driver’s license and passport.
- Ability to travel within the United States and Internationally. Travel requirements can exceed 80%.
- The role frequently requires standing, walking, climbing, and sitting for extended periods.
- Technical Skills: Strong knowledge of diesel, electrical, and hydraulic systems. Able to interpret schematics, manuals, and technical documents.
- Problem-Solving: Skilled at troubleshooting and adapting to non-standard situations using written, verbal, or visual instructions.
- Communication & Reporting: Clear communicator with customers and capable of producing detailed technical service documentation.
- Strong mechanical and electrical skills, especially with diesel generators.
- Engine Systems: Strong diesel engine diagnostics and repair capabilities, including overhauls and after-treatment servicing.
- Vision requirements include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
- Efficiency & Time Management: Proven ability to complete advanced technician-level tasks accurately and productively.
- Completion of technical training courses, certification programs, or graduation from a technical school is preferred.
- Detail-oriented with excellent problem-solving abilities.
- Communication: Clear and professional communicator with the ability to understand and explain technical materials and respond effectively to customers and team members.
- Paid Parental Leave
- Employee Assistance Program
- Employee Referral Program
- Generous Paid Time Off - Accrues up to 4 weeks per year
- Paid Volunteer Time Off
- Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date including:
- 11 paid Holidays
- Tuition Reimbursement up to $5,250 a year
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre‑employment physical, drug screening, and background investigation required.
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Company
Overview
Founded in 1973
Year Established
Multiquip Inc. has been delivering reliable equipment to the construction industry for decades.
- Supplies essential equipment across various sectors.
- Key player in construction with heavy-duty machinery and portable power solutions.
- Extensive product line includes generators, mixers, compaction equipment, and more.
- Serves diverse projects from large-scale commercial to smaller residential developments.
- Recognized for high-quality, durable equipment to meet tough job conditions.
- Innovative offerings make them a trusted global source for contractors, focusing on performance and dependability.
3.5 hr runtime
Zero-Emissions Concrete Mixer
The Mix-N-Go concrete mixer (MC3PBAT) operates on lithium-ion batteries, delivering a runtime of 3.5 hours on full load.
73% GHG savings
Hydrogen Fuel-Cell Generator
MQ H2G EarthSmart generator achieves 73% GHG savings (GREET model), displacing 900 gallons of diesel annually and eliminating 9.1 metric tons of CO₂.
900 gal diesel displaced
Annual Diesel Reduction
Hydrogen fuel-cell generator prototype displaces 900 gallons of diesel per year, significantly reducing fossil fuel reliance.
0 grams PM
Clean Air Compliance
Tier 4i-compliant generators with diesel particulate filters produce zero grams of PM per bhp-hr, capturing emissions previously emitted (0.07–0.015 gr/bhp-hr).
- Introduced net-zero emissions light carts (Spotlight and Balloon) under MQ Zero range, offering dimming control, reduced noise, and low maintenance.
- Southern California production facility uses 100% recycled water in wash area and full containment for spill control.
- Partnered with Evotix in October 2023 to automate EHS processes, including digitized incident management, audits, and training, to reduce incidents and improve efficiency.
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