Specialist Support Officer

Description

• Undertaking group & one to one interventions with clients of a specialist nature (i.e. CBT informed interventions, psychoeducational groups or harm minimisation interventions)
• Ensure customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
• Disseminate & advise the local & wider team on changes to best practice & new legislation in regard to their specialist area (i.e. amendments on ethical frameworks, new research findings and publications, change on procedures and shared best practice)
• Comply with all relevant policies & procedures, including but not limited to:
• Carry out assessment to identify and prioritize needs
• Undertake group & one to one interventions with clients of a specialist nature (i.e. CBT informed interventions, psychoeducational groups or harm minimisation interventions)
• Use SMART goal planning to provide needs led holistic support
• Ensure that the service complies with Riverside’s standing orders & financial regulations
• Support customers to develop the necessary skills to live independently, and to access training, education and work
• Ensure appropriate records are maintained
• Carrying out assessment to identify and prioritize needs
• Work on a rota basis, including out of office hours and sleep ins where necessary
• Make full use of IT & other technologies for appropriate tasks, including the use of word processing, spreadsheets, email etc
• Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies including on the MPs IT system
• Develop and maintain positive links with key stakeholders
• Where required, administer medication & carry out duty shifts
• Provide a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
• Using SMART goal planning to provide needs led holistic support
• Making full use of IT & other technologies for appropriate tasks, including the use of word processing, spreadsheets, email etc
• Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• Adhere to Riverside’s confidentiality policies.
• Participating in cross-service initiatives & projects in relation to their specialist area (i.e. organisational training, reflective case management, WOW projects, peer support groups, etc.)
• Providing a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
• Participate in cross-service initiatives & projects in relation to their specialist area (i.e. organisational training, reflective case management, WOW projects, peer support groups, etc.)

Requirements

• Knowledge of evidence based specialist interventions appropriate for mental health and community settings.
• IT skills including use of Microsoft packages such as Word
• Strong time management skills and ability to prioritise workload
• Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes.
• Ability to communicate effectively in writing including the preparation of letters reports & file notes
• Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus
• Ability to communicate effectively in writing including the preparation of reports & file notes
• Relevant qualification to be eligible for registration with a professional body, i.e HCPC, UKCP, BACP, etc
• A relevant professional qualification in the area of expertise (i.e. Drug and alcohol, counselling, psychology, OT, nursing or social work or any other relevant qualifications)
• Knowledge of specialist assessment tools, methods and case formulation
• Ability to react to crisis situations in a calm effective way.
• Knowledge and understanding of up-to-date legislation, government frameworks relevant to the customer group
• Understanding of safeguarding children and adults
• Knowledge of evidence-based specialist interventions appropriate for community settings
• Ability to react to crisis situations in a calm effective way
• Experience supervision medication
• Ability to contribute to effective team working
• Level 3 Diploma, or willingness to work towards it (CQC Registered services)
• Basic level of IT skills and literacy
• Demonstrable experience of working with vulnerable adults
• Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes
• Experience running therapeutic groups
• Ability to represent OHG to other agencies and companies where necessary
• Knowledge about recovery model, peer support and coproduction procedures.
• Experience of promoting Equality & Diversity
• Knowledge of specialist assessment tools, methods and case formulation.
• Ability to provide regular monitoring information as required
• Experience running therapeutic groups.
• Experience designing and providing training
• Understanding of safeguarding procedures for children and adults

Benefits

• Competitive pay & generous pension
• Investment in your learning, personal development and technology
• 28 days holidays plus bank holidays
• Flexible working options available

Training + Development

Interview process

Visa Sponsorship

Security clearance