Resident Services Coordinator

Description

• Adhere to all company policies, including Fair Housing regulations and property management best practices.
• Provide information about community amenities and the surrounding area to residents and prospective tenants.
• Serve as the main point of contact for resident inquiries, directing concerns to the appropriate team member for resolution.
• Compile move-in information and assist with the move-in process to ensure a smooth resident experience.
• Participate in monthly resident events and activities to enhance the sense of community.
• Orchestrate the flow of the lobby, ensuring a positive and efficient experience for all visitors.
• Manage vendor and contractor access, including maintaining key logs and permission records.
• Assist with leasing inquiries, including answering calls, setting appointments, and providing property tours when required.
• Maintain the cleanliness and appearance of the lobby and main corridors, addressing concerns as they arise.
• This is a primarily on-site, customer-facing role that requires frequent interaction with residents, vendors, and team members. The position involves the ability to sit, stand, walk, and move throughout the property for extended periods. Occasional lifting and carrying of packages, event materials, or supplies up to 25 pounds may be required. The role may also include setting up for resident events, which can involve bending, reaching, and working both indoors and outdoors in varying weather conditions.
• Process maintenance requests promptly, ensuring follow-up on completion and resident satisfaction.
• Build and maintain positive relationships through exceptional customer service and effective communication.
• Handle escalated resident concerns effectively, maintaining a calm and solution-focused approach.
• Maintain and organize package rooms, ensuring timely communication with residents regarding deliveries.
• Conduct tours for prospective residents as needed, supporting leasing efforts through effective sales presentations.
• Manage resident interactions professionally, always prioritizing resident satisfaction.
• Complete all additional tasks, projects, and responsibilities as assigned by the supervisor or company.
• Warmly welcome residents, prospective tenants, guests, and visitors to the community.
• Support resident retention by assisting with resident events and appreciation initiatives.
• Coordinate and communicate community news and updates to residents as needed.

Requirements

• High level of initiative and self-motivation.
• Ability to work independently and collaboratively within a team.
• Proficiency in MS Office and Outlook, with general computer competency.
• Minimum one year of experience in a similar customer service, guest services, or property management role preferred.
• Strong communication, interpersonal, and organizational skills.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
• Travel: up-to 5%
• High school diploma or GED required.
• Ability to work a flexible schedule, including weekends and evening hours, as required.
• Strong problem-solving abilities and a commitment to providing exceptional resident experiences.
• Experience with property management software (e.g., MRI) highly preferred.

Benefits

• 401(k) with Employer Match
• Paid Time Off (PTO)
• Health, Dental, Life Insurance, and Long-Term Disability Insurance
• Paid Holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance